Duffys AIS,

140 Child St, Rochester, NY 14611, United States

"Very professional and attentive to detail. Looks like they were never even on site except for installing the new equipment!"

"My technician was absolutely amazing. He knew what he had to do and got it done. He was very professional, knowledgeable and showed up when he said he would be here. Couldn’t have asked for a better tech so he gets the 5 star rating. The issue I had was when they went to collect payment, the card was maxed out so the person collecting payment says, well I guess I’ll have the tech take the parts back out that he installed. She didn’t even give us a chance to get another form of payment before she said that. We are a multi million dollar company and to get treated like that is just insane! Just like every company, including them, we have channels we have to go through and the first credit card didn’t work so then we move onto the next. Maybe it’s just me, but all customers should be treated with respect and she gave us zero."

"If I knew the repair would have cost that much, we would have bought a new one. The repair was half the cost of a new one. Thanks for advising us."

"They charged us a ridiculous amount for a job that took 15 minutes and we told them what it was. Even after they ordered the wrong parts, they are local and charged us over $100 for mileage. We asked to speak to someone or give us an answer to our questions but once they got our money they wanted nothing to do with us. Do not even waste the call to them unless you want to be frustrated and robbed. after the fact...we called 2 other services after they did it and asked for a quote on same job and it was literally $300 less or 1/2 the bill we received from them."

"Wow talk about criminals. 1. Charged $100+ for travel and they are literally 1.1 miles away. 2. charged 1 hour & travel time to diagnose a loose wire that was what I told them was obvious and visible and I have had done before for $275 elsewhere. They came without letting me know with wrong parts they mis-ordered at busy time. Then charged another travel time and 1.25 hr labor when they came back (unannounced again at opening time). Tech was inbuilding 20 minutes and we have video proof etc... so $690 for a wire fix. Be prepared for serious overcharge that's why they get your payment in advance. Funny part is all the good reviews on site are employees as they are the same people and no legit ones. Those ones are all negative."