Coastal Supply Group 480 Bay Street, Staten Island, NY 10304

"Attantion truck drivers Please don't deliver the load here Very tight place Very rude staff"

"If I can give them less than 1 star I would. I went in there to ask them a question about caping a radiator the short bald guy, I don’t know what his deal is he looked at me as if I was from a different world, started to give me faces and an attitude for no reason I asked him one question and walked away. Never again would I go there it’s obvious if I go there it’s because I needed help and had questions about caping a radiator and which product I should use and need."

"Looking for an uncommon Gebirit in-wall German flush valve. Local distributors in NJ told me "15 days, I can order it". "Any chance you got it in another warehouse"..."dunno...you can call around". Great. This is not a Home Depot item, so I called on the off chance Coastal Supply in Staten Island to see if they had a line on this valve. Called on a National holiday. They're open (refreshing). Spoke to Lou who said nada at his location, BUT LET ME CHECK THE OTHER WAREHOUSES--I'll call you back, but it may be tomorrow. Fine. True to his word, he called me back later that DAY and said they had none, but he'd check a couple of sources that weren't open. This morning, Thursday, he called and said he struck out, but led off the call with an apology for not calling YESTERDAY. You kidding...finding that level of customer SERVICE speaks volumes for a business that KEEPS IT WORD and does exactly what they say they do. You just don't find that caring much these days, certainly not in a big box store. I'm just so impressed when a business cares enough to follow up, be it good news or bad (and Lou, FYI, I sourced the valve on the west coast that a guy just happened to have in stock because a flaky customer that ordered it just...well...flaked. His loss, my gain. So if you need something, give Lou a call at the Bay Street location on the Island. Good guy, good people. Can't say enough about the followthru. Well deserved accolades!"

"Never going back. Never understood on what I need even with the item and picture. Don’t know the head from the elbow is a nice way of putting it. I needed a female and they only had males and wasn’t converting my plumbing because I don’t have the room for it. My valve even had the specs tag for them to look at. This place makes me very upset that me as a contractor knows more then the people who are trying to sell the items. I’m puzzled on how people with no knowledge of plumbing stay in business. Never heard of a plumbing supplier only having males and no female"

"Absolutely unparalleled knowledge, expertise & Customer service!!! Nothing on earth beats the small "mom & pop shop" These people struggle to stay in business & need your patronage. Home depot does not. Ok, so I knew what I needed, but don't know what everything is called exactly. (I'm not a professional plumber) but I drew a little stick figure diagram on paper, explained the best I could what I wanted to do. 3 minutes later I had a pile of things on the countertop & was done with checkout. I wasted 3 hours earlier in Home Depot with their alleged professional plumber & I left there empty handed, angry & frustrated without my problem solved. Huge mistake not coming here first. Nothing on earth is more valuable than knowledgeable customer service!!!"