Solid Surfaces NY
1 Townline Circle, Rochester, New York, United States
About the Solid Surfaces NY
Solid Surfaces NY is a trusted general contractor and home goods store located at 1 Townline Circle, Rochester, New York. With over 35 years of experience, we specialize in providing quality custom countertops to residential and commercial clients in Rochester, Buffalo, and beyond. As a member of the International Stone Fabricators Association (ISFA), we adhere to the highest standards of workmanship and business practices.
Our team of experts works closely with clients to create custom countertops using materials such as granite, quartz, Silestone, LG Viatera, Caesarstone, Q-Premium Natural Quartz, Corian Quartz, and more. We offer a wide variety of colors, textures, and finishes to suit any design aesthetic.
Customers rave about our professional installation team, led by experts like Tim, Craig, Percy, Chris, and Kenny. From start to finish, our team ensures a smooth and seamless process, resulting in beautiful countertops that exceed expectations.
Whether you're remodeling your kitchen, bathroom, or commercial space, Solid Surfaces NY is dedicated to bringing your design dreams to life. Contact us at 585-292-5340 for prompt and reliable service in the Syracuse area. Visit our showroom in Rochester or Cheektowaga to explore our extensive selection of countertop materials and brands. Additional products and brands are available upon request, so don't hesitate to reach out for more information.
Photos of Solid Surfaces NY
1 Townline Cir, Rochester, NY 14623, United States
Opening hours of Solid Surfaces NY
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Solid Surfaces NY
"Never been so disappointed in my life. Waited 7 years to finally finish the last room in our forever home, our kitchen. Ordered through Home Depot and fabricated by Solid Surfaces. Communication issues from start to finish and $8,000 later I am unhappy with my countertops and neither Home Depot or Solid Surfaces will help me. The details of my order with my salesman at Home Depot were not sent to Solid Surfaces, everyone agrees about that. No one will fix it. If I could give zero stars I would. No “designer” or “project manager” spent any time on explanations or designs. It was a money grab from start to finish and I should have known this would happen. I was warned by three people and thought how could such large companies possibly screw this up, they do this all the time. Apparently they screw this up all the time too. One month later and all I got was one email promising a response I never received and a home visit from two men from Solid Surfaces. They just kept trying to convince me I should just be happy because they thought they looked fine even though they weren’t the finishes that I ordered. Solid Surfaces wants no part of a solution. Home Depot at least corresponded back and forth by phone and email by they refuse to fix the issue also. So I am out $8,000 until I can find another avenue to get this corrected. DO NOT USE THIS COMPANY I BEG YOU. The only positive to note is their four installers were amazing men and very kind and professional."
"Solid Surfaces was the contractor for my kitchen and powder room countertops for my recent renovation. Matt and Jonah did the install and took great care in laying down drop cloths across the carpeting and new kitchen floor. They were great about advising me about the process and answering questions. The finished product looked terrific and the seam is hardly noticeable. They also made sure to discuss how to clean and care for both the sink and counters. When they were done, they made sure to sweep up and leave a clean kitchen and powder room. I am very satisfied with the counters and the installers."
"Joe And Gary from the Install Team were excellent. They came in and covered the livingroom rug from the door and through to and into the kitchen. Their personalities were so refreshing. They were both very knowledgeable in their counter installation skills. The counters look fantastic and the seam is like It's not even there. I would not hesitate to hire them again. Great job guys!"
"DO NOT USE THEM. It has been a nightmare to see what I paid for and what I got in return. Originally I had left this company a glowing review after the installation of my counter tops. With that being said, the install of my quartzite backsplash was a nightmare. The guys were in such a rush (we were their last project of the day on day of install, also should note a separate set of workers from the countertops install), they clearly didn't want to be there in the first place with taking as many cigarette breaks as they wanted. They originally told me they would take about 2-3 hours to install. they were here for only ONE. They even had to come back to fix caulking issues (they completely left wooden shims exposed between our walls and backsplash and didn't caulk any trims)... Also I and my kitchen Reno company had to TELL them to come back. The third time this company was at my home to do work, it was also another set of guys who I wasn't familiar with and they tried to patch as much as they could from what their predecessors did. Attached are photos of the caulking that I had to ASK for and their "finished project". Still was not completely completed. What a mess of a business. They have an incredibly expensive measuring tool for counters and backsplash and they still screwed it up. From the gaps between the counter tops to the cabinet, the gaps from the backsplash to the cabinets, exposed shims- it's ridiculous for the amount of money spent."
"We had the BEST experience with Solid Surfaces NY. Not only were they able to provide the "live" (or chisled) edge we wanted for our granite counter tops, but the price came in below our initial quote (thank you Jody!). I can't say enough about our installers, Joe and Gary. They were amazing -- very friendly, very respectful of our home (laying blankets down on our wood floors), and very knowledgeable, sharing good information about daily upkeep and maintenance. Our granite counters are everything we imagined and more. I highly recommend Solid Surfaces NY to anyone in the market for new counter tops."
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