Gutter Helmet of Eastern NY

"Sales person is very trained on what to say and this company is not individualized to the customer, clearly makes commission on each system who installs with them. Their prices are very steep."

"perhaps the most unethical company in all of Orange County NY. “Huff N Puff” also known as Renewal By Anderson. I mean what kind of name is Huff N Puff anyways? Was the Company founded when he was a 16 year old stoner? Long story short this company prays on older and disabled consumers who are not educated consumers in the window / door market for window or door replacements. And they typically charge five times the going rate. Their managers are beyond scum imagine a used car manager then multiply their scumminess by 5. That’s what you get dealing with this horrible company. Dan Dacrease is one of these scum bags. Stay away from this company they are fraudulent rip off artists that will happily take all your hard earned money with little to nothing in return."

"We had gutter helmet installed in June 2017 and 5 years later our roof significantly rotted in various areas. Their product failed to perform as it was intended because of negligent installation; they never lowered the gutters in the back of the house resulting in the water to pool and flow backwards under the shingles. We just had our whole roof replaced including the rotted plywood. I asked them to lower the gutters now to avoid this same scenario but they declined. I counted on them as professionals to do the job right and they didn’t. If you want to avoid your roof rotting avoid these guys."

"Larry, our installer, was beyond excellent. If the product works as well as him I will be extremely happy. I am too old to do this kind of work anymore but, I know good QUALITY work when I see it. We had new gutters installed with the Gutter Helmet. I would highly recommend..!!"

"I am not happy with the installation of the Gutter Helmet we had done a few months back - and certainly not for the money I paid Huff n Puff for the installation. At NO time during the sales process or during the installation itself was it explained that the gutter shields could (or would) have to be installed ABOVE the shingles and screwed directly DIRECTLY into the roof shingles. During the sales presentation, the gutter shields were shown as being screwed into the roof after being placed UNDER a row of shingles for protection. Apparently, there was an 'alternate installation method' where the shields are just screwed directly INTO the shingles if the shingle distances are off from the edge. The salesperson never mentioned this possibility, and the installer never mentioned that they were using this alternate installation method. The fact that the shields were screwed into the shingles rather under the shingles was not noticable from ground level. I discovered that I had sixty to seventy screws put into my roof AFTER I climbed up a few days later to see how it looked. I was shocked to see a row of screwed-in panels going down the full length of my house. The entire roof, front and back, was installed this way. Upon inspection, I found a few faults with the installation. For example, the screw they used on one panel was close enough to the edge of the shingle above that it pushed that shingle up a bit. When I called to complain about the installation, I was informed of this 'alternate installation method'. No explanation why I was never informed of the possiblity that they would needo install with screws above the shingles. They did come back to correct a few issues I addressed - but I hadn't gone on the roof myself, they would have never been found. They were obvious problems that should never have been left from the initial installation. Seeing the final result of a bunch of screw holes in my shingles, I would NOT have had the Helmet installed. I am very worried about future leaks with some sixty screws embedded in my roof shingles. A few weeks after the installation found one soft spot where a screw was not secure. This was a spot where the installer had come back to fix because that area appeared crooked (which was probably because of the spot.) I was actually able to remove the loose screw with my fingers. Didn't look like much sealant in place. I added my own sealant to the screw and replaced. I'm not having Huff n Puff back again. I don't feel that I was provided the product that I was sold. I'm worried that I traded one problem (the gutters) for another (future roof problems). Time will tell, I guess. This project was NOT worth the high price or headaches. I will not use Huff n Puff of Middletown again for any home project. The reason I gave one star in this review is because I gave a two-star review when Huff n Puff sent a request for feedback - but then I never heard back from them on my comments. Maybe this review will get someone's attention."