SERVPRO of West Monroe County 1520 Emerson Street, Rochester, NY 14606

"We had a very unexpected water situation in our house. It was raining in our brand new kitchen from an upstairs faucet left running. Sam and the Servpro team were amazing with helping to dry out our bathroom and kitchen. Sam was very understanding and helpful during a very upsetting and stressful time. He was available to answer questions and talk to us outside of the regular work day. He was knowledge, professional and personable which was very much appreciated. He is an hockey player and connected with our son who also plays hockey giving him some advice, which went above and beyond his job. Our house is now dry and we are awaiting the process of putting our kitchen back together. Thank you Sam and Servpro for helping us!"

"Excellent service. We had an emergency flooding in our home and our insurance recommended Servpro. They were at our house within15 min and had all the necessary equipment set up to take care of our situation. Eli was very knowledgeable and answered all our questions and concerns. We would highly recommend them."

"Eli and his team did a fantastic job! They were courteous, professional and timely. Their work and commitment to taking care of our situation were second to none! Concern and communication were key in making this disaster manageable for us. Thank you!"

"We are so relieved that we called Justin at Servepro for a second opinion on our water damage. He was incredibly responsive, and most importantly genuine and honest in his recommendations. My husband and I had complete trust in his insights, and his ethical and honest approach will always earn the business! Never change. I would call him back in a heartbeat for any of our household needs. 100% recommend!"

"The entire team from Servpro that worked on my house were absolute gold. From their prompt response to their professionalism to their attention to details, all of it was chefs kiss. They truly went above and beyond to ensure my family and home were taken care. Their dedication to their work is admirable. A kitchen fire is a scary thing, but the aftermath is even scarier. You don’t know who is truly on your side and keeping your best interest at heart. Servepro came through and really showed their dedication to our satisfaction as well as their dedication to our home. Tim, Joe, Mike and the whole team are the very best at what they do. Thank you for choosing to do right by me and my family."