ABC Chem-Dry

"I'd give this a true 0 if I could. My carpets have a disgusting film on them when touched, that remains on your hand, they smell horrible and did not come back clean. Two of the carpets were still damp. They told me I'd get my rugs back in one week, it was a month later and I had to call them and ask about them. I had given my card information over the phone during this time. Was told they'd be at my house at a specific time, then came 1.5 hours later. When i called the mananger he said "it's a window time frame" but that was never relayed that to me the first time we spoke. When they came out, they said my husband needed to pay for the rugs. He said he believed they were already paid for since i gave my car info over the phone the first time. The guy lugged the carpets back into the truck and threw them in there. I called to set up another time for them to come back out to drop off the carpets and he blamed it on being under staffed. The entire world has been under staffed for years... The mananger said he'd see if a discount or a free spot spray could be given, neither were given upon drop off. Poor communication, poor quality.. Highly recommended going elsewhere or doing it yourself for $175.00. I did end up speaking to the mananger and offered that they come get the rugs and get rid of them for me or refund me. They did refund me the full amount."

"Only reason for not one star is my small paint stains are gone other than that 1. My carpet was not that dirty but it came back with different: It did look clean but after vacuuming there were layer of tiny dust that caused the stickiness. My theory is they are cleaning every carpet on same pool and there share the dirt. 2. I measured my carpet and asked for the price over the phone. When I was picking it up priced doubled as well as measurement of carpet calculated one feet extra! After making my argument and stating that I know and measured my own carpet they lowered the price but not same as first price they already gave. 3. Allergies and dust reaction increased in home after cleaning already clean white carpet. Simply next time I decided to clean my own carpet or find cleaner and honest place."

"BEYOND SATISFIED. Each time I walk around our home I feel happy all over again that I had ABC Chem-Dry come. The carpet track marks are gone, the upholstery looks refreshed, and everything smells clean. Bill and Joel worked quickly and efficiently and were all business. I felt comfortable having them in my home, as well."

"I was very impressed as I carefully listened to the sure, confident, extremely knowledgeable very accommodating Female phone representative who's name unfortunately escapes me momentarily. She impressed me with her questions about technical yet very necessary questions I could provide about my area rug. Nothing too difficult. This was so she could be more equipped to provide me with the most accurate quote based on size of carpet, materials used in manufacturing, age and condition, which all play an essential factor in deciding the products that will be most effective in the cleaning process that will not compromise the integrity of which in my case is an area rug. I walked away with useful knowledge that until prior to our conversation I was completely unaware of. ABC Chem-Dry was my first choice to call based on their exceptional reputation as a quality, dependable, knowledgeable, locally owned and operated and based here at home in our community to which ABC Chem-Dry is without any doubt a valuable asset to the Central New York area. You won't regret choosing ABC Chem-Dry for your carpet cleaning needs. They also provide other essential cleaning and disinfecting services. So don't hesitate to make the choice for knowledgeable, friendly and courteous staff, affordable cost, effective cleaning and sanitizing services, locally owned and operated business that will exceed your expectations. ABC Chem-Dry. Why call anyone else?"

"Todd Reynolds and Tyler showed up at our home and could not have been more professional. They did a thorough job which resulted in our carpets looking much better than I expected after having two dogs and a kitten. They exceeded our expectations. I am very pleased with the results of the job they did. And, I will be calling ABC Chem-Dry for next year's cleaning."