Five Star Bank
2833 West Ridge Road, Rochester, New York 14626
About the Five Star Bank
Five Star Bank is a trusted financial institution located at 2833 West Ridge Road in Rochester, New York. As a full-service bank, we offer a wide range of financial products and services to meet the needs of our customers. Our experienced team is dedicated to providing personalized service and helping our clients achieve their financial goals. Whether you're looking for a checking account, mortgage loan, or investment advice, Five Star Bank is here to help. Visit us today to experience the convenience and reliability of banking with Five Star.
Photos of Five Star Bank
2833 W Ridge Rd, Rochester, NY 14626, United States
Opening hours of Five Star Bank
Monday:
09:00 - 16:00
Tuesday:
09:00 - 16:00
Wednesday:
09:00 - 16:00
Thursday:
09:00 - 16:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 12:00
Sunday:
Closed
Reviews of Five Star Bank
"I love them they help me get a loan for a house and they really took the time to help me"
"Racially profiled by the teller Laurie and the banker Bonnie feeney I went in to the branch to get a debit card and gave all the required information and was told I would be called when to pick it up. I get a notification the my banking is was disabled 1 hour later and then a phone call saying my account had been placed in restriction. I have not used my account due to not receiving a bank card since February. I did however have funds in the account to cover the monthly fee. From the start of my interactions with the bank employees I felt the racial profiling. I went back in there to close my account out that WASNT NEGATIVE and wanted answers and got nothing but stuttering from the banker and the teller Laurie couldn’t give eye contact. I WOULDNT RECCOMMEND FIVE STARBANK TO ANYONE! I’m contacting corporate!!!!!!!"
"Carla C. with Five-Star on W. Ridge Road went above and beyond to help me with a chargeback issue. She was extremely nice, and very helpful. These are the people this company should retain, promote, or give raises to. Thank you Carla and Five Star for helping me get my money back!!!"
"Went there to have a document notarized, was told ONLY customers of the bank could have such a thing done for them because they do not know me. I do believe my NYS drivers lic says exactly who I am. I then explain to the gentleman that wouldn't it be wiser to offer the service and promote a reason to join the bank vs there way. He then explained once again he had the right to refuse to notarize who he wants. I then went next door to Key Bank (where I do not have an account) and they notarized my document with a smile and no charge to me. I will be switching my bank to Key Bank next."
"The staff is friendly, so that's a good thing. The service is absurdly slow. I typically spend between more that 6 minutes waiting at the drive through WITHOUT anyone in front if me. The lobby is still not open due to COVID, so with three lanes available for drive through and assuming no customers inside, I have no idea what could be taking so long."
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