Charles Schwab 100 Broadway, Manhattan, New York 10005

"Retired military veteran tested CS small investment options. For whatever reason it did not feel right. I requested the return of my funds. I have all the mail they forwarded. CS staff has refused to return my funds. Stated they don't have my address. It makes no sense. This type of madness happens often to veterans."

"I like Schwab and I opened an account. I need to talk to an advisor about transferring some fund , I called , they say come anytime! I went to 100 Bway NYC but No advisor. wasted my time."

"I really like Charles Schwab I am planning to move my larger portfolio to Schwab adding it to my current one there I just hope their phone lines free up soon as this pandemonium lately is over burdening them Have been quite pleased with the service as I have been with them probably ten years!"

"I have accounts with several banks in the US and overseas, but Charles Schwab is by far my favourite. Especially when I travel, I save tons of money on ATM fees compared with other banks. Service (online chat) is also always great e.g. when my card was stolen abroad, I got first class treatment despite the fact, that I hadn't used the account in a while and the bank was probably loosing money with me."

"Schwab offers awesome products and has a very helpful call center; however, my experience with the customer service at this branch was less than desirable. The attendant at the front desk who was assisting me was very rude and condescending, as if I was wasting his time."