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Prime Hookah, Inc.
460 Broadway, Bayonne, New Jersey, United States
About the Prime Hookah, Inc.
Prime Hookah, Inc. is a premier store located at 460 Broadway in Bayonne, New Jersey, United States. We offer a wide selection of high-quality hookahs, shisha, and accessories for all your smoking needs. Our knowledgeable staff is dedicated to providing excellent customer service and helping you find the perfect hookah setup. Whether you are a seasoned hookah enthusiast or new to the world of hookah smoking, Prime Hookah, Inc. is the place to go for all your hookah needs. Visit us today and experience the best in hookah products and service.
Photos of Prime Hookah, Inc.
460 Broadway, Bayonne, NJ 07002, United States
Opening hours of Prime Hookah, Inc.
Monday:
10:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
10:00 - 18:00
Sunday:
10:00 - 18:00
Reviews of Prime Hookah, Inc.
"Zero rating Look at the product photo attached and had to return to it to them after all that the manager accused me of scam Edit #1 - in response to the business comments. - There is an online website with the address and my problem is still not resolved"
"My order arrived missing several items. I never received an original or final invoice, only an emailed shipping notification listing my full order, so I do not know if I was charged for the undelivered product. In fact, the delivery notification I was emailed after the box was delivered included the missing products. I called the phone number for the business (bad idea!) and the person who answered the phone told me that I would have to call back tomorrow because he is only the phone answerer and could not take a message for someone who could help me or use the computer himself. (He reiterated that his only job function is to answer the phone and that customers must call, and call back if they feel necessary; messages are not taken and phone calls are not returned. He was very clear about this.) If the business really has an employee with such limited duties, it's a waste. I suspect a lie. Without satisfactory customer service response to this review, I would never patronize this business. There are plenty of comparable brick & mortar and online stories with comparable prices. --- Edit after business response: In my original call, I asked for a supervisor and was told no one was available to take a call and messages would not be accepted. You have my email address; you're welcome to send private correspondence explaining how you processed my transaction and what your customer service measures were, given that you made no notice that you had not shipped the order in full."
"They really need to learn how to answer customers phone calls, the customer service is very poor! I know it might be a small company, but come on, you can’t even say “ Thanks for calling Prime Hookah, how can I help you?” !! I called to check on my order status since it took 12 days to arrive. After I called 3 times, and the answer was “call USPS”, the third time I called, the person I was speaking to was very very unprofessional, and he was just rushing to end the call! Also, the order was missing an item (charcoal) they never advised me that the item is out of stock, they just refund the item portion, that just explains the lack of responsibility. Note: I’m not here trying to make you look bad, no, I’m here to criticize your customer service in hope of you working on establishing a training course to help your company grow. Good luck with your business."
"Overall poor experience with this establishment. I ordered product online, was given an incorrect tracking number that did not work through UPS, USPS, or FEDEX, so I had to e-mail to get any information on my package. It was delayed due to the viral outbreak, which I can understand, but it still took longer than the projected time. The product I received was largely incorrect and/or damaged. Out of the 9 items I bought only 4 ended up being correct and 2 of which were damaged product. I received all the product with the sticker-seals already broken. I was able to be issued a full refund for the product after going back-and-forth with customer service about the whole issue from shipping to product to refund, but overall I wouldn't recommend them as they clearly didn't take the time to inspect the order for accuracy, and if it was a matter of product I ordered not being in stock I wasn't even pre-emptively contacted about replacements or removal from the order."
"Worst experience! I ordered on Jan 22 they were ignoring my emails and when I would call they would put me on hold for 7 minutes and hang up on me. Finally they responded to my email and said it was shipped the 31st? And they gave me the wrong tracking number so it was invalid. I finally get my order the 7th of Feb and the order is completely wrong! Wrong size of coals and not the gold ones I wanted either. I asked for a refund since they keep messing up and he goes about sending me my shipping label and even messed that up! I don't even trust they will refund me my money if I send their product back so I'm keeping it so I don't risk not getting my money or a product! Please don't order from them! They are completely unprofessional and rude! Not a real company."
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