Hornell Hookah and Smoke Shop

"I have went here quite a few times to buy vapes, I haven’t had any issues until recently. There is one girl in there, unsure of her name. She is super sweet, helpful and polite. I went into the shop a few days before Christmas and the cashier was flirting with the customer in front of me and didn’t charge him for a vape because she felt very “Christmasy” saying “it’s on me this time” and then proceeded to charge me $35 for mine. I don’t mind paying for my vapes as it is a habit but I believe that was very unprofessional. I have bought a few vapes from this place that have died within a few days, when I call the shop I have been told that they can give me a 15$ discount when they do exchanges as they have a sign on the register about them. If I could rate this place 0 stars I would"

"Always a great experience owners and employees are very knowledgeable and friendly and i have always been satisfied with every product I have purchased I will always recommend 100%"

"The lady that works that with the dual citizenship, she’s cool and really made my experience there very welcoming and knowledgeable"

"Not bad prices but you got to try the vapes right after you buy them because I bought one and it dose not like to hit and don’t like to give you much flavor I just know not to wast my money on vapes thare I will go some wares els"

"The store and products were fine. Exactly what you'd expect at a smoke shop. I'm giving it a 3 star review because of the staff. There were two individuals working during my visit. They both seemed too preoccupied goofing off in the store and talking to each other to help me with my purchase. Once the cashier decided to ring me up, she did not ring my purchase into the register and was unable to provide me a receipt and also need assistance to give me back the correct change. I was disappointed with the customer service is an understatement ..."