PETISA SPA

"Best groomer ever! She is worth the wait! I take my pup and she leaves smelling good every time! She even let me know if my pup had any thing concerning which was so kind of her. Also very reasonable pricing!"

"Love bringing my 2 dogs here to get their nails cut. Nancy is super friendly and is always so welcoming to my 2 senior dogs who can be very fussy."

"Always super kind and professional! They did a great job with my dogs, and this was my second time with them!"

"On Monday, December 11th I dropped my 4-month old mini goldendoodle at Nancy’s shop, Petisa Spa for his grooming appointment. When I arrived at 11am, I noticed how busy she seemed, so I reminded her that I live on the same block and would be happy to come back when she has time to groom my puppy. She insisted that I leave him there, saying that since he is a puppy, he would be nervous to be groomed, so letting him wait there would help him to relax. She instructed a woman behind the counter (whom I assumed was one of her employees) to take my puppy downstairs, and assured me that he would be in good hands. (Note: when I confronted Nancy about this incident, to be discussed later, I discovered that the woman who took my dog downstairs did not in fact work at Nancy’s shop, but had just delivered Nancy’s lunch.) At this time, I also noticed several other dogs roaming free behind the counter. I left the shop and waited for a call to let me know when Franklin was ready to be picked up after his appointment. When I still had not heard from Nancy by 3pm, I began to worry, and called her shop. A man answered and asked me for my puppy’s name. When I told him “Franklin,” he seemed confused and asked if my puppy’s name was “Fernando.” This made me even more concerned, so I asked to speak with Nancy. She hopped on the phone and told me that my puppy had just gotten his bath and would be ready shortly. I asked for clarification on what exactly “shortly” meant, and she said that it would depend on how well he handles the noises during the haircut. Finally, around 6pm, I received a call saying Franklin was ready to be picked up. I rushed over to the shop, and arrived to see that Nancy was still grooming him on the table. We did not leave the shop until 6:30pm. The next day, Tuesday, December 12th around 5am Franklin threw up a navy blue sock and some of the food that he ate the night before. The navy blue sock did not belong to me, and did not come from my home, as I live alone. Franklin seemed fine for the remainder of the day, so I assumed that he would not have any future trouble. Wednesday, December 13th around 1am, Franklin once again threw up what seemed to be food and liquids. There were no other objects present in his vomit, but he appeared very lethargic and wouldn’t eat, so I took him to the vet. They took x-rays, but said they were unclear, so they gave Franklin metronidazole liquid and told me to let them know if he throws up again. He threw up again around 3pm, and the vet told me to take him off all food and water for 12 hours and see if his condition improves. He slept through the night but still seemed weak and unwell. Thursday, December 14th, I took him back to the vet and they conducted another x-ray which they again said didn’t show anything (later, I found out that the vet’s x-ray were not of diagnostic quality). However, the vet did feel something in his stomach and recommended that I take him to the ER for an ultrasound. At the ER, they took a few more x-rays which clearly showed a fabric foreign body in his small intestine. They said that Franklin would need to undergo surgery immediately to have the object removed, and that he would need to remain in the hospital for two days for monitoring and recovery. I am thankful to report that after a very successful surgery at BluePearl Queens, Franklin is now recovering from the ordeal."