South Shore Pools Inc
75 East Main Street, East Islip, New York, United States
About the South Shore Pools Inc
South Shore Pools Inc, located at 75 East Main Street in East Islip, New York, is Long Island's premier custom built-in vinyl swimming pool contractor. Specializing in custom free form pools, difficult installations, and pool renovation services, South Shore Pools has been serving Nassau & Suffolk County since 1983. With their own in-house crews, they offer custom masonry installations, including outdoor fireplaces, kitchens, decks, and patios. Whether you're looking to create a custom swimming pool oasis or update your existing pool, South Shore Pools can help bring your vision to life. Visit their retail location or give them a call at 631-277-9800 to start planning your dream pool today.
Reviews of South Shore Pools Inc
"Poor customer service and quality all around. We had to drain the entire pool because they left a good size rock underneath the liner during install. After having to refill the entire pool, they didn’t even offer to throw in a bag of salt for their mistake. I wouldn’t recommend them to anyone."
"I give South Shore Pools 0 stars ! DO NOT WASTE YOUR TIME AND HARD EARNED MONEY ON THIS POOL COMPANY !!! I repeat do not use South Shore pools !!! If you are investing a large sum of money to have an inground pool installed you want someone you can speak with that is kind and helpful not rude and disrespectful to you as a customer ! I do not know how they are even in business with their attitude and rudeness ! They did not value me as a customer at all ! My pool was not done until the following year first of all . Joe the salesman said I would be swimming in it for Labor Day of last year . I was swimming in it more like Memorial Day of this year ! They never tell you a time or day they will be at your home ! They say they don’t know to everything . Well what do they know then ?? Joe has a very bad attitude right from the start when I first met him on my home to go over the pool design. Very arrogant! Patti is the most disrespectful, rude woman I have ever dealt with !! She cursed at me over the phone and told me to shut up !! She said I will not speak to you anymore when I was the one who was writing her the checks ! She only would speak to my husband . She didn’t like that she was wrong and I would let her know that when we spoke ! Terrible people , Terrible customer service ! I asked to speak with the owner for over a year he was always away never returned my phone calls ! My pool liner was not installed correct it has all bulges on the stairs and bottom buckles . They said don’t worry about it it will work itself out Well it didn’t !!!! Poor service of pool installation and poor customer service Do not use this company unless you want a terrible experience and a headache !"
"Terrible customer service. I called to schedule a power vac a week before (as is their policy) and she was very quick to say ok, next week. She told me they will send me an email the day of service (she never asked for my email) I gave her my name and address and when I said "don't you need my email?" her response was "if you want to give it to me". She seemed to rush me off the phone and I wondered to myself, did she even write my information down. Fast forward to Tuesday of this week, I call again, gave her my name and address again and she says your not on the schedule for today. When I asked does she know what day I am on, she said she couldn't tell me. They will email the morning of. Today (Thursday) I call again, and I'm not on the schedule, she doesn't know what I'm talking about and do I want an appointment for next week! WTH!! I asked to speak to the manager and all she kept saying is do you want an appointment for next week. I said, no, I want it for this week as we spoke about. She didn't apologize, she didn't acknowledge speaking to me 2 times before. She just kept saying, your not in the computer. I will not go back."
"They might come tomorrow, maybe next week, maybe the week after. They won’t return calls or follow up, and overcharge for bare minimum.. there are plenty of other pool companies to choose from. Don’t make the same mistake I did and trust SSP with your pool."
"Fantastic pool installation and service company. They did an amazing job designing and installing my pool and spa. Everything was done on time and they were very transparent and informative throughout the whole process. The pool opening and closing service they provide is amazing as well as their availability for when you have questions about equipment or running your pool. Joe and Patti are amazing! Thank you!"
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