Vinyl Wine 1491 Lexington Avenue, Manhattan, New York 10029

"Editing my previous review: Since my original review, I believe the rude person no longer works there. I’ve visited 3 times now and have had a good experience. The wine selection is solid and if you’re into natural wine this is the best shop uptown. Original Review: Great wine selection but terrible/rude/unwelcoming vibes from the guy with the curly hair. I hope this isn’t the owner because that would be really sad. I’m so relieved when I walk in and see the young woman working. The guy who works weekends doesn’t want to be there, doesn’t want anyone in there, etc."

"Terrible customer service. I purchased two bottles of wine on their online shop for pickup. They called me and told me they actually don’t want to sell it and meant it take it offline. Without naming the wine, I actually have a personal relationship to the wine I was trying to purchase and they said they want to give access to people to buy in shop today and drink. I had to ask them if they were going to refund me. Terrible way to run a business."

"Love this shop - a wonderful selection of wines across all price points + lovely staff that are there to help with any recommendations and to make wine feel approachable. Always excited when I get to recommend Vinyl to others who are looking to get into natural wines!"

"Worst in store customer service experience I’ve ever had at a wine shop. Yes, the guy with the curly hair that everyone seems to reference in their reviews. I buy a lot of wine and can assure you, there are plenty of other better places to spend your money."

"Favorite wine store in the city. Wonderful selection of natural and organic wines (if you care about the environment or focus on eating healthy or organic - you should be trying natural wine). Highly unpretentious staff and great casual vibe. The monthly wine club is a blast with music pairings and detailed stories about the wines and winemakers."