Leslie's 3185 Sheridan Drive, Buffalo, NY 14226

"Honestly, I hate looking at this place from the outside. Looks like it hasn't been taken care of .... ever. Massive potholes in entrance. If you aren't lucky enough to be driving east on Sheridan, then to get here is stupid! Other than all that... it has some great supporting staff."

"They sent me a coupon for 20% off and I shopped online for their price of 35# Chlorine 3 inch Tab. Price was 20% higher in the store than online. I feel taken. Not good price integrity. I would be very careful here"

"Message from email reply on refund I still haven’t received! While I appreciate the follow-up I’m deeply concerned with the amount of time it takes to get a refund! I see why I was referred to another r pool company instead of you guys! You have 2 locations near me and while I’ve appreciated at the the time (not knowing any better, with being a new home and pool owner), I’m willing to now travel 30 minutes away from my home because you have made my first experience owning a pool absolutely miserable from a consumer perspective, and wish I would have listened to the guidance I was given in the beginning. I know you will probably put this away to not deal with it, but Leslie Pools has provided me with a worst experience I’ve ever had dealing with any company."

"The store itself was clean, organized, and had really nice and friendly staff. However, I really wish Leslie's would hire more knowledgeable people. I had a simple question about an Intex pool I bought online, and the friendly woman at the counter acted like she's never even seen a swimming pool in her life, so she directed me to the young man working in the store. He also looked at me like I was crazy, when I simply asked if the filter I bought would work on the pool I bought. I had pictures of both products and everything. The man was very unhelpful. I ended up posting my question in a forum on Facebook and got so much help and feedback. I probably will not ever go back to that location."

"Stopped in to get a cartridge filter for my Hot Tub. They didn't have too much in stock but they had the one I needed. When the Associate rang me up, I had to pass. $59.00. I informed her that at that price it would be worth a trip to Majestic. I was right, Majestic had the exact same thing in the same package for $26.00."