Rosenstein Chicatelli, PLLC 440 New Karner Road, Albany, NY 12205

"We use Rosenstein Chicatelli for all our eviction needs and they are the best! Briana and Lisa are such a treat to work with. So communicative, responsive and helpful!"

"It's a shame I can't give 0 or even a negative 5 star review of my experience because a 1 star review is way too high. I hired Charles Rosenstein back in 2017 to represent me when I purchased a property that had been involved in a foreclosure process. In addition to handling the closing as my attorney he also sold me a title insurance policy through his title company. Everything went smoothly when I bought the property or at least i thought it did. When I listed the property in 2022 and went to contract I used a different attorney that was recommended to me by my realtor. When the purchaser did their title search it turned out that there was an open/unpaid mortgage from before I bought the property. So Charles allowed me to close on a property that had an open mortgage on it without ensuring that it was satisfied. There was no mention made by him or any of his staff of this issue. Obviously no one in their right mind would close on a house without making sure that there were no open liens or mortgages and that's clearly something the attorney for a buyer should catch. Well it gets worse - the title insurance is normally responsible if any unpaid obligation like this surfaces in the future. However it turned out that the title policy I purchased from Charles did show that open mortgage but there was a clause that the policy excluded that debt and would not cover that particular defect in the title. Neither he nor any of his staff ever mentioned that issue. My guess is an employee copied and pasted it from a previous policy and never read it and then Charles never read it as well. So he missed the mistake as my attorney and then sold me a title policy which didn't cover the mistake. When he became aware of the issue and we talked he literally yelled at me, asked me why I didn't use him and finally told me he was working on it. We never heard a word and I ended up having to hire an additional attorney to clear the through a legal process that cost me $2,500+- . I had to reimburse the purchaser for numerous rate lock extensions because the closing was delayed three months and overall I'm out well over $5,000 due to this. I understand mistakes happen but to make zero attempt to rectify them just isn't right."

"Will not be recommending Rosenstein Chicatelli ! When we purchased our first home, it was smooth and quick. Unfortunately, second time was not so great. Chuck- our attorney would not even talk to us, every time I called the office he was busy or already left for the day (at 3pm). We end up working with Kelly.... When they ordered title for our future home- it was not cleared, they FAILED to let us know and even after scheduling closing date, no one said a word about it. Closing was canceled 24 hours before. We were notified by our realtor and not our attorney.... Kelly was very rude over the phone and did not want to talk, so we spoke with Chuck(first time, since the initial conversation months ago). He continued yelling and interrupting. Terrible experience in general. Would not use them again."

"We used Rosenstein to help us close on sale of our house and the purchase of the new. They were informative and available anytime I had questions. If the person who I had been in contact with was not available, somebody else was always available! They helped coordinate both the closings to achieve the schedule intended."

"Hands down the BEST settlement company in the area. I work for a mortgage broker and I can’t tell you what a relief it is when I see that Rosenstein is settlement on our client’s files. Carolyn, Liz and the entire team in that office are EXCELLENT. They are responsive, extremely knowledgeable, care about what they do and, most importantly, care about our clients, and work VERY hard to get things done quickly and effectively. Love you guys and all that you do to help make the process of closing on a purchase or refinance seamless and even enjoyable. THANK YOU!!"