The UPS Store,

1399 Hempstead Turnpike, Elmont, NY 11003, United States

"I have been at this location several times and the service has been exceptional. Before there was this store, I would make the trip to Dogwood Ave in Franklin Square. I was thrilled with this new location: close and great service. Today’s experience was substandard and disappointing. I called and was told a Notary Public was on duty. The young man who answered the phone was polite and courteous. When I got there I was treated less than. The person, Notary Public, was busy with another customer. This customer had several items and needed unusually lengthy time to get done. At least three times she apologized and the staff answered, “Don’t worry”, or something similar each time. Then she needed to go to her car before completing her transaction. At that time the young man reminded her that I was waiting for her. I spent more than 10 minutes waiting and was never acknowledged by this person. It was as if I was not there. Typically, one would acknowledge, apologize, and say I will be with you shortly. NOTHING…..it was awful. I left without being served, felt disrespected and undervalued. If Ron wants to have longevity at this location he must take a hard look at this staff member. Theirs is always one bad apple, but we shouldn’t have it spoil the bunch."

"This UPS store is fairly new to this location and they are doing an amazing job with supporting our community, especially during the holidays. I had the pleasure of watching Marvin Johnson support a customer who was giving a bit of a challenge. Marvin demonstrated composure and patience so beautifully, and gave the customer his absolute best service, while also assuring the other customers on line that they would be helped shortly. Shout out to the Elmont location for keeping it supportive and showing so much love during the wild holiday times!"

"Best customer service here and always greeted with a friendly smile. You can tell they love doing their job! Even when the line is long , it’s not a bother to wait because they are fast and efficient. I believe their store manager is Ron, keep up the excellent work! Other UPS stores can learn a thing or two from here about professionalism and kindness."

"By far the best customer service I’ve received in a long time. Every associate there is helpful, greet each and every client that walks through the door, finishes your transaction as fast as possible and ends with a smile. I appreciate the great service given every time I visit. They’re so pleasant to deal with and make each visit stress free."

"I cannot say enough great things about this store. Not only is it incredibly clean, organized and high tech, but also each of the employees had a smile on their faces and made each patron feel special. I was lucky enough to have Ron help me with my numerous Amazon returns. In other locations, I’ve felt rushed and as though I’m a bother pulling up the various QR codes, but he made the entire transaction a welcomed one from start to finish (asking how my day was, making small talk about the weather, even explaining how Amazon returns work—details I never knew/realized). It was really nice in today’s day and age to have conversation with a stranger and walk out feeling happy! 10/10 will definitely be back!"