SpringHill Suites by Marriott Long Island Brookhaven 2 Sawgrass Drive, Bellport, NY 11713

"Very unprofessional staff and General Manger Dominique LaRosa. Kids screaming running around all times during the night. The hot water in the hotel took 20 minutes to get hot. The front desk said they know of the problem. They don't warn guests before issuing them a room. Front desk agent thought that it was funny smiling and laughing while I'm telling him my issues. Telling me that it only takes 4 minutes for the water to get hot. So again you know there's a issue don't warn guests about it. Dominique didn't do about it. No money off or anything claiming she couldn't do anything because I booked via third party. Room 302 dirty. They didn' patch work on ceiling in the room and only painted the affected area because you can clearly see that there's two different types of paint on the ceiling. Couch stained and dirty. Hotel definitely needs to learn attention to detail and customer service because they lacking in those areas. DON'T STAY HERE"

"This hotel was so delightful! The staff was very courteous and kind. The decor is updated and very comfortable interior. The rooms are beautiful and spacious. I appreciate how clean everything was. I very much enjoyed my stay and will return anytime time I need to be in the area."

"I appreciate the staff here SO much! Everyone was extremely kind and welcoming. In particular, Amanda really went above and beyond. I left one of my AirPods in my hotel room and she did everything it took to get it back to me! Even though UPS messed up the pick up multiple times, she never forgot about me. It was her first week on the job too! That's real service"

"Stayed here on business travel. The hotel was fine for that - I think the rooms could use some updating and a deep clean. Couch in the room had multiple stains and the door gaurd/lock was barely hanging on the door. One of the two elevators were out of service for the entire trip. The front desk clerks would disappear for long periods of time. I am sure they were busy as there didn't appear to be many people working there, so I'm guessing they were covering guest requests. Otherwise they were very nice and helpful. The complimentary breakfast was good with decent variety. Location is good in a safe area. Really good restaurants nearby in Patchogue and other nearby towns. Would probably stay here again. Decent, affordable hotel that needs a little TLC."

"Everything about this was horrible. Two nights in a row an alarm sounded keeping us up all night multiple times at one point, having to wait in our car because of how loud it was. I called the front desk and spoke to an associate named John, who assured me that I would have a refund and then when I continue to expressed my concerns, he ended up hanging up the phone on me when I called back in the morning as I was told to do to speak with the manager Dominique she told me three different stories as to why the alarms were sounding and told me that there was absolutely nothing she could do to accommodate my current stay or future stay, at one point, she said to contact corporate as I had threatened to do due to the client service that I received. Outside doors that required keys to get inside the hotel were left open the elevators were no longer working which I was told was due to safety reasons, and then told it was a hydraulic issue , my shower was absolutely freezing in my room had a horrible smell to it unless the AC was left on at the lowest temperature resulting in a very uncomfortable cold stay. The service that I received at this hotel was absolutely horrendous."