The IMA Group
214 Alexander Street, Rochester, New York, United States
About the The IMA Group
The IMA Group is a health institution and local government office located at 214 Alexander Street in Rochester, New York, United States. They provide a range of medical services and support for individuals in need of healthcare assistance. The institution is dedicated to promoting the well-being of the community and ensuring access to quality healthcare services. With a team of experienced professionals, The IMA Group strives to provide personalized care and support to all patients.
Photos of The IMA Group
214 Alexander St Suite 200, Rochester, NY 14607, United States
Opening hours of The IMA Group
Monday:
07:30 - 17:00
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of The IMA Group
"I was expecting the worst when I came here because of the reviews so I’m leaving a review because my experience was absolutely fine. I came for a pre-employment drug screening. When I arrived I asked how long the wait would be and they said 20-30 minutes. I waited ~25 minutes. It was easy. They were polite enough. One thing to know is you have to arrive by 3pm for drug screenings."
"Awful across the board. Was told on the phone that screening was walk-in only which is already incredibly inconvenient and inefficient. So I got there 10 minutes after they opened (8:40am) and still got told I had an hour wait. I was also told there were 6 people ahead of me (it takes an HOUR to take 6 pee samples?). That wait ended up being an extra 45 minutes on top of the original hour. When I finally got called in, the doctor was incredibly rude and seemed frustrated to even have to talk to me. An errand I expected to take around 20/30 minutes of my day, ended up taking 2 hours. Might’ve caught them on an “off day” but judging by the other reviews I’d say they probably just suck. I’d give Zero stars if I could, and I recommend literally ANYWHERE else if you have the option."
"Honestly did not have any high expectations for this place after reading the reviews. I had two separate appointments on different days. One on a Saturday and one the following Friday. When I went in Saturday there was hardly anyone there, and the woman at the front desk was extremely nice. I was called back in a timely manner. The second time was on a Friday and it was a lot more packed, but again, both people at the front desk were polite and I was called back roughly 20 minutes after my appointment time (I was expecting much longer so this was a nice surprise). Both appointments were done efficiently and quickly. You can’t really expect the doctors to take forever talking with you, they have a ton of people to go through and the wait would be even worse if that was the case. I spent about 10 minutes with each different doctor and they asked if I had anything else to add or any questions. Overall, a good experience."
"Had my test done here. The nurse was super nice and courteous. Appreciate her help. I did not have to wait too long either. I am giving 1 star review because of the front desk staff, a heavy set lady, believe her name was Autumn, acted super frustrated and judgemental for the simple fact that I did not have a mask. I understand the rule, and i am not questioning the mask. It was the tone in which she spoke and the attitude she displayed that felt demeaning. She huffed and puffed when handing me a mask as if she was paying it out of her pocket to hand me a mask. Asked my wife to immediately step out in a very rude tone. The same thing could be done in a much polite manner."
"This place is junk. Came for a simple urine test and have been waiting nearly 45 min now. There was 2-3 people in front of me. Countless people walking around the back and only 1 person called during that time. Poorly run and organized."
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