The UPS Store 5120 Mayfield Road, Lyndhurst, OH 44124

"Rude staff. No eye contact, no hi, no thank you, no bye have a nice day. Just the absolutely bare minimum. A hand wave, a receipt, a turned back and a walk away. Take some semblance of pride in your work or find some other industry other than service to work in."

"I showed up at 2:55pm and whoever was working locked the door and did not accept the return. If you close at 2:55pm, that’s fine, but please note that on your website. Thanks!!!"

"On Nov 22 i took two packages to the UPS store in Lyndhurst. The package were going to two different places. I received a email that one of the packages made it to the destination. I waited a few more days and the second package never made it to its destination. I went to the store and Mr. Patel daughter was there. On Nov 22 she sent the packages out. Of course she didn’t remember. Mr Patel arrive looked up the package by the tracking number of the package that was received. He found the receipt it showed the two separate packages were scanned with same tracking number. He tried to tell me I should have payed attention to the tracking numbers on the receipt. I told him no. You take responsibility for this. Why did your daughter scan same tracking number for two different packages. He never apologized and neither did she. I will never do business at this store again. Go to another store they are not helpful. How dare you blame me for your daughter mistake. I had to call around to locate the package. Mr Patel was no help."

"Brought my box in with the label printed and attached for a manufacturer return. Was told they wouldn’t take my package because of the tape I used and that he would take it but “it’s just going to sit in the back and my driver won’t touch it.” Took it to the one on SOM, didn’t have to wait in line for 10 minutes to be turned away, and had zero issues. I understand having a retail side to your business but forcing people to feel uncomfortable and incompetent to try and score a sale is pathetic. Don’t waste your time going here. Drive the extra 7 minutes to the one on SOM."

"I thought I would give them another try after a years ago when I had horrendous service - from losing and damaging shipped items then refusing to take any responsibility to make it right. I've been using another UPS store (SOM Center) since then without issue. Today I went in for an Amazon return, and witnessed them telling a woman she would have to pay to do the return because she used the "wrong" kind of tape, then they said the same to the person behind her and that it was "Amazon policy" - no it isn't. Amazon policy is that returns are always free to the customer. Another review earlier also mentioned this predatory practice by this business- trying to nickle and dime people. Never again. Stay away - far far away - from this particular store and their scummy, scammy employees and manager."