The UPS Store

"All the employees at this store are really amazing and have great customer service the manager Nicole is one of the best people there as she’s always very hands on and is dealing with the customers and making sure everything is handled. I feel like some of the customers don’t understand the pressure that comes with job and thinks it’s just so easy when in reality Nicole and everyone else there has to deal with a lot. I won’t be going to any other ips store but here!"

"Horrible customer service. I was returning a package that Amazon sent that was damaged. The return stated I needed to return it in the original box. Nicole, the manager, said she wouldn’t accept the box. I asked if she had a box in recycling that I could use as I had shoulder surgery and it was hard to transport this box back and forth to my house since I didn’t have my wallet to buy one. Angrily and extremely rudely, She said she threw them all out and won’t get me one. I asked if I could speak to a manager. She said she is the manager. I asked for her managers name and she wouldn’t give it to me. I asked for the tracking receipt of my first package they checked in and she wouldn’t give it to me either. So I have no way of knowing if my package will make it back to ups or if she threw it out- I won’t get the credit for it."

"Truly the worst UPS store that I have ever dealt with - they have now lost a grand total of FOUR returns I dropped off at the store - said there was nothing they could do and I needed to contact UPS customer support and file a claim and that the "package wasn't lost at the store" - how is it that I drop off returns AT THE STORE (from various vendors - Amazon, Shein) and they magically get lost after being dropped off. UPS Customer Support was also not helpful and did not reimburse me and asked me to contact the vendor for the lost items. Thankfully, I was able to contact the vendors who were thoughtful enough to reimburse me. Never coming back here!"

"Warning to all future costumers, on 10/11 I came to the store to return a pair of shoes with a value of 163.00 I print the label and brought the shoes in the original package at 2:04 came to the store and a male associate took the package and proceed to give me a return drop off label receipt. Well the shoes never got to the destination shows the label was created which I did but nothing else was process. The associate New was shoes I ask should I take the old label off and put the new one he said don’t worrie I will take care of it. Well apparently he never did, he also gave me a return label drop off receipt that wasn’t from my return but someone else. I came to the store to look for answers and they pretty much say they can do anything, I call ups costumer service and they said the same, I came back to the store and notice right at that register is a camara ask the lady can you check the recording of 10/11 at 2:04 and she said she was going to and call me back but she never did. Maybe the package was send to the wrong place or maybe someone decide they deserved a free pair of shoes. Moral of the story make sure the box is seal and label in front of you and the receipt match your label return tracking number otherwise you will be a victim of theft."