Dr. Richard Charles 1091 Main Street, Buffalo, NY 14209

"Partner fractured proximal humerus in a slip and fall accident. He knew this after a visit to a WellNow urgent care facility. Called Primary's office (Richard Charles), who scheduled an appointment the next day with the Physician's Assistant in his office who COULD DO NOTHING for this matter. PA then referred partner to orthopedist they work with, Charles's wife's office (Lisa Daye) where partner was seen two days later by PA Melissa Aduddle who failed to order any additional imaging and only used the initial urgent care x-ray images. He complained about severe pain and feeling bone grinding in the shoulder at both offices where he was seen. She provided him with a 6" white elastic strap shoulder immobilizer, told him to keep the arm still and scheduled an appointment and follow-up imaging for weeks later. Imaging two weeks later revealed ball of humerus was SHATTERED and falling over. PA Melissa Aduddle called my partner and shamed him for "not behaving himself"!! Melissa Aduddle is a dud and her services were a complete FAIL. I have no idea what kind of doctor Lisa Daye is other than she is failing to supervise the PAs under her as they practice medicine with only a five year degree as they bill the same for doctor visits. Once PA realized her mistake, we were referred to Dr. Michael O'Leary at Excelsior to clean up their mess. (NOTE: Daye is supposed to be an orthopedic surgeon). We went from sub-par third world medical care with this General Physicians Practice to state-of-the art comprehensive medical care at Excelsior. I would not recommend GPPC and I would strongly encourage others to go to any other medical group. I hope this review helps others when making their decision on health care providers."

"Was sent to him due to a change of insurance. He is THE BEST. Listens , takes his time and gives valuable feedback. Wish I had him all of my life . All the other Drs & nurses there are awesome ."

"I have to say that Dr Charles is excellent. He really cares. He is really thorough. Even if you mostly see his PA’s for example Robin. She is excellent. So is Liz and Shawn. They will completely oversee your healthcare and they won't miss a beat. They are all top notch. You do have to listen to them and follow their care to be completely healthy. I suggest go to them and do what they say. You will live a longer and healthier life if you do. They WILL take care of you."

"Dr. Charles has a very keen sense of medicine. He not only is very knowledgeable but is able to reiterate my issues in a way I understand. He has helped me tremendously and is very thorough with his tests and follow ups. Additionally, his referrals to other specialists is top notch as they also have remediated issues that concerned me. I strongly believe he is well worth the wait."

"Dr. Charles is a brilliant and caring physician. Not only will you receive an in depth evaluation, you will also receive an excellent bedside manner and in office testing which removes the need to travel to other facilities. He is efficient and his PA Robin is of the same caliber. These are both excellent providers, which are becoming harder and harder to find."