Staybridge Suites Buffalo-Amherst, an IHG Hotel 1290 Sweet Home Road, Amherst, NY 14228

"Family Visit in December Travelling from North Carolina to WNY for the Christmas holiday our family of 4 chose the Staybridge suites, in Amherst. It was a great time! From start to finish our stay was wonderful. Front desk staff greeted us, and helped us with things we needed along the way. Whether it was an extra towel, or ketchup for my kids' chicken nuggets; the staff always came through! The property is well kept, and we enjoyed the breakfast area, pool, and fitness center during our stay. The laundry room has many machines and we were able to use them multiple times during our visit. We visited the local Target a few times and it was just minutes away, as well as the local grocery stores Tops and Wegmans. Theresa is the manager of the property and each time I saw her she greeted us warmly inquiring about our next adventure for the day. With my two little ones in tow, and the challenges that travel and sleeping somewhere new can bring, it means a lot when someone genuinely cares and brings some joy to your day! And that sums up Theresa, genuine and caring! I'll be choosing this hotel again, the next time that we are in town."

"The reason Staybridge Suites in Amherst gets 5 stars from me is the service provided by their employees. I gifted a night there to my granddaughters so we could have a fun sleepover with access to an indoor pool. We were granted early check in when I asked. We had a beautiful suite. Not long into our stay, out carpet was covered with crumbs from our sleepover snacks. The front desk guy brought a vacuum up to clean up after us when I asked if there was a hand vac we could use. There was a small problem with the pool that was immediately addressed when brought to their attention and extra towels for the pool and for the room were provided when we needed them. Above and beyond was their help when we couldn't leave the hotel due to a winter weather travel ban in the county. They extended our check out as late as possible and then let us hang out in the den in the lobby for a few hours. They held our suite in case we needed to stay but fortunately we were able to drive a short distance to stay with friends. Finally, they shoveled my car out in sub-freezing blizzard conditions. All of the employees there were kind, friendly and very helpful! I would happily stay there again!"

"Clean and comfortable. Over the past 2 years we have come to Buffalo about 3 times each year. We have been trying different places to stay. Checking reviews. FINALLY we found a hotel that is clean and comfortable. The staff is pleasant. The only negative which does not impact the rating is electronic plugs. Need ports, everything is traditional plugs. The location is good and not too far from keybank arena... 20 minutes by car. Our experience was the best so far out of all the hotels we have tried. Will be back in December."

"We haven’t stayed at a Staybridge before today but can say we have been pleasantly surprised. Kurt at the front desk has gone out of his way to be helpful, which was greatly appreciated. True, the hot tub is no longer there, and there is an indoor pool but it doesn’t seem heated, but it didn’t seem to stop the kids from swimming and having a good time. There is a great gas fireplace outside for a patio experience and there was a “happy hour” where food and drinks were complimentary. It was very enjoyable. The staff had been extremely hospitable and in the event that we are traveling in this area again in the future we will not hesitate to stop here. We stayed at an embassy suites Fallsview at Niagara Falls 2 nights ago (a very high end location) while we’ve been traveling this week in NY & Canada and the service and experience at this location far exceeded the hotel we paid over $400 for one night at. Thank you so much Kurt, and the others that contributed to a relaxing evening that we needed before flying home."

"Location is great, close to lots of food places and shopping centers. They have nice two bedroom suites so my wife and I can have one room, our son another and they have an adjoining TV room. Its hard to stay in regular hotel rooms once you've been here. Staff has always been friendly and willing to help out with anything needed"