James Furniture,

1555 Dutch Broadway, Valley Stream, NY 11580

"James Furniture is the place to be!!!! The customer service is on point. I’ve dealt with both James and Shavi both awesome people. I pick their brain every chance I get and they never get tired of me. I’ve gotten my bedroom set and my sofa from them and i had no issue whatsoever with them. My mom got her living room here and no complaint, they were so patient with her. Thank you guys. I do recommend this place"

"I ordered a stand, paid with debit. Was told it would be ready by a specific date. No call. I waited a day, and the I called. I called and left messages over a span of 4 days and not one was returned. I went into the store on the 5th day, and was then told that the item was never shipped, and that they will refund me. However, I explained while I understand the situation, it was not right that they did not return any of my several phone calls let alone that they did not inform me themselves. I asked the young lady behind the desk what would have happened if I didn’t come into the store myself? She says that well, on Monday (I came In on a Wednesday) that they learned they weren’t getting the item and that their phones were not working. I expressed that on Monday I should’ve been notified. She said “oh well.” The audacity was beyond disrespectful. Clearly, at that point it’s borderline theft! And purely a dishonest practice. You don’t tell a customer “oh well.” When they give you money, and you “ghost” them for over a week. Corrupt business. Never going back."

"My husband I searched for a company to build for us a very large, square dining room table. James and James offers custom made furniture made of the most beautiful wood I could have ever imagined. We had a choice of beautiful stains, types of legs or pedestal to support the table, and we had a choice of chairs. We were told how long it would take and we received our stunning dining room set in the precise time frame predicted. We are so thrilled with the finished product!!!"

"The two pieces of furniture I ordered are absolutely beautiful. All of the staff I have interacted with have all been very friendly, helpful, and they reply back quickly. I’m so happy with the furniture."