Ballard Designs Garden City New York 630 Old Country Road, Garden City, NY 11530

"I went to the Long Island store on Nov 16, 2022. I ordered 4 lampshades. Three were out of stock (Really?) and I was told I’d receive them between Jan 5 - 11, 2023. Well, here we are on January 19, 2023……No lampshades and MOST FRUSTRATING….NO COMMUNICATION WHATSOEVER (not even an email indicating receipt of my order) from Ballard. How does a home furnishing company not have a state of the art delivery communication process. Never have I ever….."

"I ordered pillow 3 inserts which were too large. Upon return the company charged me an $8 return fee per item. Ultimately, gave Ballard $24 with nothing to show. Considering the size of this company, I was shocked to see how they handle returns. They just lost a customer."

"This company is a scam. I placed an order for 2 lampshades back in January of 2022, and every few months, they pushed back my delivery date. I finally canceled the order after they gave me an estimated date of late September 2022. I am a design professional who is constantly reviewing logistics for FF&E, so I'm sympathetic to COVID-related delays, but a 9 month lead time for 2 lampshades is NOT industry standard. Customer service did absolutely nothing but offer to waive the shipping fee. The expense wasn't the issue- it was the lead time and transparency. I never work with vendors I can't trust, and although the stuff is beautiful, Ballard has revealed itself to be a glorified Pottery Barn with half the level of customer service."

"This company contracts out their deliveries and it’s an absolute nightmare. Our original coffee table arrived damaged, they exchanged it for another one but the service would not pick up the damaged table. After finally getting that sorted out (which took 2 weeks) we waited an entire Saturday for our banquette to be delivered and it never showed up. We tried to contact the delivery service multiple times to see what happened and they either don’t call back or shut off their phone. The furniture is ok, but absolutely NOT worth the headache of trying to get it delivered. We still don’t have the banquette."

"Beautiful store with beautiful vignettes. The lady that works there has amazing customer service and is incredibly nice. The items sold are on trend, stylish and priced well. The store often has great sales and coupons. In addition, they can help you with interior design if you need it."