Safavieh

"Safavieh is definitely the worst retailer in America. So many of the reviews are true. The customer service team are incredibly rude (and always wrong). The general manager provides information that is false (and blames everything on the distributor, with claims that turn out to not be true.) and the end result is that I still don’t have my mirror after a year (so it’s about 8 months late). I contacted the distributor and found out that Safavieh forgot to arrange shipping of my mirror. It therefore sat there for months on end. I am now starting to worry that this company is going out of business. I can honestly say that this is the worst experience that I have ever had as a consumer."

"Had a horrible experience buying a rug online at their Canadian website. Shipped me the wrong size and after calling customer service to have the right size shipped, they emailed me the next day to say the size I wanted is actually out of stock. After all their mistakes, they placed their emphasis on asking me to ship their rug back to them. Reassured me the refund was processed a month ago and I still have not received my money back. Terrible customer service with Jessica the manager for Canadian orders, will not buy from them again."

"Picked up a beautiful Lane Venture outdoor furniture set from the 2 Channel Dr location of Safavieh in Port Washington, NY. Regional sales manager Neil Baser and store associate/interior designer Megan Osborn were just terrific. Highly recommend for all your spring and summer indoor/outdoor furniture needs! Thank you Neil and Megan for a seamless experience and we look forward to seeing you again soon."

"I was just hung up on by Joanne in customer service!!! I ordered thousands of dollars of furniture. This was in February. I am trying to get a delivery date. I understand that there are issues especially this year, but there is never a reason to be rude. I shopped at the store in Bridgewater NJ and Ashkan the manager was just as rude. They are extremely disorganized and cannot seem to get their act together. I had to go back several times because the fabric samples they showed me were all discontinued. I had to spend more time going back and making new choices. Furniture i chose was no longer available.....The store was mostly empty and that should have been a sign. I have ordered lots of furniture in the past and have never had issues like this. Again, it has been a difficult and challenging year for all of us. Delays, understandable, rudeness not."

"The customer service is horrible at the Paramus location. I have ordered furniture since January 2021. I still haven’t received my furniture. I have contacted the store manager multiple times but no follow up. The same furniture items are available online & ready to ship with 10-14 days. I called the corporate office & they transferred me to the Paramus store. Very poor experience."