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Essen Health Care Primary Care
1550 University Avenue, The Bronx, New York, United States
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About the Essen Health Care Primary Care
Essen Health Care Primary Care is a leading healthcare institution located at 1550 University Avenue in New York, United States. Our primary care services are designed to provide comprehensive and personalized medical care for patients of all ages. Our dedicated team of healthcare professionals is committed to delivering high-quality care in a compassionate and patient-centered manner. Whether you need routine check-ups, preventative care, or treatment for acute or chronic conditions, Essen Health Care Primary Care is here to meet all of your healthcare needs. Visit us today and experience the difference that quality care can make in your life.
1550 University Ave, Bronx, NY 10452, United States
Opening hours of Essen Health Care Primary Care
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Essen Health Care Primary Care
"I would like to file a complaint on 1550 University Ave. GYN clinic. A month ago I was seen at the clinic and I was given a call with my lab results. During that call, I was told that they will be sending medication over. fast forward a month later I still have yet to receive my medication, I’ve called the clinic numerous times, each time I spoke to a representative I was told that they would leave a message for the doctor that I urgently needed my medication sent to the pharmacy and that I would receive a call back by the doctor. I’ve reached about seven times and my issue has yet to be resolved. I was also was scheduled for an appointment on January 8 and someone from the clinic called me and told me that I no longer needed to go to that appointment because they were already sending my medication out. I am in pain currently and the infection is getting worse. I am highly disappointed with the service I got at the clinic and the unprofessionalism. If I could give this clinic zero stars, I would."
"12/19 I came in feeling terrible and looking for care so that I could recover and enjoy the Holiday. I was treated like a bother by Tatiana at the front desk who was on a personal call and eating a salad. Appearing annoyed she rushed to check me in & charged my co-pay before realizing that the provider Dr. Kashyap did not even accept my insurance. Tatiana then had no means to provide a refund, no contact information for the billing department and a continued attitude. Her response was "You can't come here when the provider on duty doesn't accept your insurance" but how would I know what provider is on duty or which insurance they accept- I imagine that's what she is being paid to navigate, right? The lack of professionalism and incompetence resulted in me traveling to visit another urgent care and of course paying the co-pay again. I was told I would be contacted by a manager- I was not. I located the number to billing- I have called several times and waited on long holds that end at an answering service to no avail. I don't ever plan to visit again and I wouldn't recommend seeking care here, you'll leave with an additional headache. Update 1/23/24: I followed up in email as instructed for an internal investigation to be conducted and AGAIN Essen missed the opportunity to correct their error. I received a response that my visit was canceled but no acknowledgement that I was charged a $50 co-pay when provider Kashyap was unable to service me!! Either conveniently or in continued inadequate service -the ledger attached in the email is not the one pertaining to the payment in question. I have a receipt from Essen for the payment made and the banking statement which reflects no refund as of 1/23/24."
"How is this MEDICAL clinic open on a Saturday to take in urgent patients but there is a sign that says that there are no doctors in today… VERY UNPROFESSIONAL"
"I am appalled with the service I’ve received here. I went in for some blood work and urine test after finding out that I am pregnant. A few days later I was sent a link a few days later from bio reference to review my results which came back with no abnormalities. A few days passes by and I recieve a phone call from Dr. Kashap and after stammering about for a few minutes I was informed that I HAVE GENITAL HERPES!!!! I was in disbelief I have always been careful and have gotten several check ups over the years and have never run into a problem. I emidiatley broke into a frenzy fearing for the health of my unborn child and my husband. So after demanding that the results be looked over the doctor realized he was providing me with the results of another patient! For the life of me I cannot and will not ever understand how such a mistake could have been made."
"VERY UNPROFESSIONAL!!! I went to my appt earlier than my actual appointment time and I waited over an hour and half. I ask receptionists the status and how many are in front of me and they say they don't know because they cannot see how many are in front of me. So many people waiting and barely anyone was being called. Just sitting there silent. I was already running late for my next appointment thinking I was going to be out earlier since I went in earlier but nothing. Didn't even get to see the doctor. God knows how many other people I had to wait for since they didn't even know. Horrible. I go to many other Essen locations and they're always on point. But this one was THE WORST"
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