CCRM | IRMS - Hoboken

"We trusted IRMS with helping us start our family, after struggling with another REI office for years. We were given hope and compassionate care. As a physician myself, I can truly say I felt taken care of through a very difficult process. Dr. Stephanie Marshall-Thompson was absolutely amazing; taking my calls at all times, and walking me through all the options. Given my medical history, being able to carry my own child was nothing short of a miracle, and Dr. Marshall-Thompson used her evidence-based approach to make our dreams come true while ensuring the safety of me and my baby! I am thankful beyond words to Dr. Marshall-Thompson and the IRMS team. I am entering my last trimester with our first child, and doing well. My husband and I highly recommend IRMS."

"Dr. Stephanie Thompson is incredible - so communicative and supportive during what can be a pretty confusing (yet exciting) process. SO glad she was my doc!!! IRMS is also very helpful - when I had some trouble getting locked out of one of their portals (I forgot my login info) Jeannette was ON IT. One email and she helped me iron it out no problem."

"DO NOT COME HERE! This place is absolutely horrible. I had the worst experience here. Tried to fraudulently bill me. They are not nice. Not professional. Never met with me in person. I am going to a new clinic now that is beyond amazing attentive. Do your homework."

"Dr Thompson and the office dangerously misguided us in anticipation of a sensitive medical procedure. After we confirmed and made arrangements according to their instructions several times, the day before the procedure they retracted what they said and told us we would not be able to proceed as scheduled. Their mistake could have had detrimental consequences, but you wouldn’t know that from their flippant and casual attitude in response to the error. The portal and apps for communicating are of the cheapest caliber and are horrendous for keeping an open line of communication. Nobody has the information available to help, so the conversation ends with them saying they’ll send you a text— in such a sensitive business, texting should be your last resort of contact. In the 11th hour, we were waiting for a text to deliver us crucial time-sensitive information."

"I felt that this institution only treats you like a number. My doctor was Dr Stephanie Johnson and it was very impersonal. The technicians give you no information at every scan literally said nothing, I had to ask them every time so how many follicles in each side, and what size are they. After my extraction Dr Johnson only asked if I wanted another round of egg freezing. Plus they charge for every visit it's not a one time overall fee like Extend Fertility. I called my nurse to ask about my options for egg storage and no response 2 weeks later. Terrible customer service only automated responses on the phone shame cos the front desk receptionists seem nice even albeit didn't have much authority for anything. Had to call different people for finance, appointments or anything"