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Roque Medical Office
317 60th Street, West New York, New Jersey, United States
About the Roque Medical Office
Roque Medical Office is a trusted healthcare institution located at 317 60th Street in West New York, New Jersey, United States. Our dedicated team of doctors and healthcare professionals are committed to providing top-quality medical care to our patients. We offer a wide range of services to address various health concerns and strive to create a welcoming and compassionate environment for all who walk through our doors. Whether you are in need of a routine check-up or have a more complex medical issue, Roque Medical Office is here to provide you with the personalized care and attention you deserve.
Reviews of Roque Medical Office
"Let me start by saying she is a very nice doctor but that is were any good points it ends. She talk too much about how great she is and what she does but doesn't take the time to get to the know the patient. It is a painful process for her office to do anything and even then it is done incorrectly. I have spent multiple hours trying to get a medicine refilled only to be told to call the pharamacy again. I thought thats what the doctor's office is suppose to do; write the script and send it to the pharmacy. They don't take any accountability and place all of the responsibiltiy on the patients. I've never had this experience with a doctor's office before and find it completely unacceptable."
"Dr. Hilda Roque is an expert with a great intuition to address health problems. She is kind, compassionate. and private. My health had improved significantly from the first time I requested her phycician help. IAM very appreciative for her treatments and suggestions. I recommend Dr. Roque to be your family doctor."
"She is very special, kind and good Doctor .She takes very seriously the health problems you may have . I do not intend to change her for anything in the word . I LOVE her because she shows his patients are first in her life."
"Good doctor when I saw her in 2008. I just got billed $105 for November 2018 and it’s March 2018 today lol-the date hasn’t even passed! I called and couldn’t get through first few times. Finally when I did, I asked the girl if someone had used my name or maybe they confused my name with another patient bc I had not seen Dr. Roque in over 10 years. The girl replied by saying I was being billed for her service in 2009. I told her there was no way I had let a balance go for 10 years and she must be mistaking me with another girl with my name (it’s a common name). She explained that this was the first time they saw a balance was owed which I told her was impossible and to figure it out bc there is no way I’m paying for something I already paid or fraud. Make sure you keep track of your billing if you go there bc something isn’t right. In the letter it says to pay ASAP before it goes to collections but how could 10 years pass for a payment I allegedly didn’t make without it going to a collections agency. I DEF paid for any services performed back then."
"I don't even know where to begin. Bottom line Hilda Roque is a Diva. When I got to her office she didn't even say hi, no introduction and no bedside manner what so ever. She rushed my first visit. Was in and out in 15 min. Barely got my questions answered. Recommended me to an awful gastroenterologist and the phones are always busy when you call. I mentioned it to them on my first visit that they are hard to reach and replied with "we only have 2 phone lines". Who the hell has time to call back constantly till a line is free? Not me and I'm sure not most of us professionals with a real job. Moving on, I had to go back to her for my blood results at 5pm. Her receptionist calls me at 4:47 and asks where I am. I tell her I'm 10 min away and she says that I'm late for my appointment. I told her "no my appointment is at 5pm". She then tells me that I have to reschedule because the doctor has to leave by 5pm. So I told her, "you mean to tell me she only has 15 min of her time for my visit if my appointment was initially at 4:45"? How dare she. She then said she'll call me and give me my results over the phone after I told her how she's waisting my time and that I can't reschedule for another day. I'm still waiting for that phone call. The audacity and nerve to mess with my time and not follow up with my results. Unprofessional! Stay away people. All she sees is a $ on your forhead."
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