Optum Multi-Specialty - Yorktown Heights 355 Kear Street, Yorktown Heights, NY 10598

"Horrible service and communication 30-45 minutes wait time after appointment time Very inconsiderate and unprofessional"

"There is no patient privacy here. Staff member called a patient, verified their name, and discussed their hip X-ray and MRI, and need for payment. Such a breach of HIPAA."

"What would we expect when the largest for profit healthcare corporation takes over? The practice has gone downhill since Optum (United healthcare) came to town. It's very difficult to get in touch with anyone and more than half the time I need to follow up to make sure prescriptions are signed and sent to the pharmacy. Instead of using it's scale to improve customer service, it seems Optum is instead focused on cutting costs at the expense of it's patients and employees."

"Horrible service from finance manager, Mabel. Staff was very friendly but could not accommodate my needs because they needed the managers approval. Mabel is making a huge impact on the company with her lack of care for the patients. I will be finding another office. She was unfriendly and rude and has caused the company to lose a patient of 20 years. The owner should pay attention to the staff hired to manage the business."

"Past patient & was able to see dr pretty quickly! Today told Dr are booked & telephone operator said they would send a message to Dr & dr call me by by end of day! No phone call & had to go to urgent care??? ALL PATIENTS SHOULD BE SEEN AS NEEDED!! NOT HAPPY!!"