Pottery Barn,

815 Eastview Mall, Victor, NY 14564

"Overprice garbage with extremely poor customer service! We had purchased a $1200 leather office chair (yes…$1200!), within a few months, a poorly done weld on the bottom bracket broke, rendering the chair, useless. After many hours of trying to get through customer support, and then finally trying to call them back a year later, I was simply told that they do not send out partial pieces to this chair. They were not able to offer me any other options either. I would give this store five stars if you enjoy throwing money away."

"We ordered a pottery barn table on July 17 with an estimated delivery date by August 8. A week or so after we ordered the table appeared as in transit to delivery center. As August 8 approached there was no other update on the table. We called customer service who said they would take a note in our profile to call us back with an update once they checked with the “hub.” We never received a call back and all of a sudden our expected delivery date changed to August 28. A couple weeks passed and there was still no update or change in status. I called customer service again and was greeted by someone who didn’t seem to care at all and then immediately forwarded my call to their delivery vendor. The vendor said their soonest delivery date is September 12. I called Potter Barn customer service again on September 7 to confirm this and to make arrangements for someone to be home on September 12. The rep said there was no record of our table being scheduled for delivery. Honestly it’s the worst customer service and shopping experience I have ever had. Will not be shopping with them again."

"Product was a month late, they used a third party install and delivery team. Not only did they not know how to set up my furniture they broke it. If you want to sign up for an expensive nightmare use potterybarn, should have used Arhaus."

"Absolutely worst customer service I’ve ever experienced!! I walked past several associates and was never greeted or asked if I needed help, just the constant stares and glances/eye rolls. Once I was finished shopping I stood at the register for a good couple minutes waiting to be helped. I also asked for my items to be gift wrapped and was denied due to “lack of associates available”… I’ve never been so uncomfortable to shop in my life. With the higher price/luxury items you would think getting top tier customer service to be expected, but not at this location!"

"My wife went to the Rochester Pottery Barn a week and a half ago. She bought a cream colored velvet comforter and some hand soap. She also placed an online order. A saleslady named Lisa helped her. She said the store was really nice and Lisa was wonderful. Lisa was really nice and took the time to show her several blankets to,help her find the best one for us. The comforter is perfect. Would definitely recommend this store."