Ruby-Gordon Home - Henrietta 3737 West Henrietta Road, Rochester, NY 14623

"Inept is being kind. I ordered a couch in August (it was discontinued 2days after I bought it), not a word from this garbage company until I reached out 2.5 months later asking where my order was. They said they would “process” a refund … another 2 weeks went by and didn’t hear anything again. Then all of the sudden they went bankrupt … “what a shame”, but not surprising. They said they would keep in co tact with me if I had questions. Well 2 months later and numerous attempts to contact them each week (not kidding) I STILL HAVE YET TO HEAR ANYTHING FROM ANYONE. This company is a joke, much like the people that work there. They also blocked me on Facebook when I commented on what is happening with my situation and deleted my comment (confirmed that with my wife’s account). The incompetence is truly astounding"

"Their prices aren’t cut. They said to take additional 20% off the tag but the tags so high it’s not worth it. The sales rep was sooooo pushy. After I told her my weekly and monthly income, she told me to say I make double that so I could get my purchases. She said they would never check. The red flags were slapping me in the face. She then kept saying, let’s get this financing approved. This after I asked for time to think. I found the same furniture at Ashley’s for a little more than $700 cheaper. The customer service was awesome there also. A customer there informed me that customers weren’t receiving their furniture from Ruby Gordon either. Either way, my experience was horrible and kind of scary. After I was told to inflate my income, by their associate, no more needed to be said. People watch out for this bankrupt business. The energy feels horrible when walking through the door, it goes downhill from there. There are no special sales either. Beware."

"Purchased mattresses on 11/30/2023, I was assured they would be delivered by December 21 even though they had filed for bankruptcy. 1/24, still no mattresses, store is shut down, no contact, no answers, out 3600.00 that I paid them...I have reached out to Aaron and Janetta Ruby who refuse to get back to me.... Worst part is they sold these with the full intention of never delivering, according to their bankruptcy filing they owe the mattress company over 50k.I will be talking with the media as well as the BBB and the attorney general."

"I would like to say I purchased a furniture set from here and loved it, but this place has been nothing but stress and confusion. Take your money to a place where they are professional and will take care of you. We were told in June, when we purchased our sofa, that it’ll be 10-12 weeks. We said okay we loved the set, we will wait that long. They never reached out to let us know that it wouldn’t be within the 10-12 week time frame, and I finally got an email about it coming end of October. Well, end of October was approaching and I heard nothing still so I reached out again and they now said end of November and even that date isn’t accurate. I did not agree to buy a couch in summertime just so I can still not have said couch by the holidays. I went and purchased a different set elsewhere, one that is already delivered. I reached out to get a refund, was told someone will get back to me, and that was last month. Please, if you have the money and want new furniture go to a different place that will not be so unprofessional. No communication, no actual answers for things. Unless they say you can have it same day, easy/quick transaction, DO NOT BOTHER WITH THESE PEOPLE"

"WORST ordering experience we've ever had and we still haven't received any results. We moved to Hornell about 2 months ago for our doctoral studies and we had no experience with furniture sellers and prices in this area. We ordered a table set and sofa on August 18. They told us to pay part of the total price and that we could pay the rest upon delivery. This is how we agreed and the order was created. The delivery date was stated as 2-3 weeks. Afterwards, we were told that the down payment we made was low and that we had to pay half of the total fee, so we said okay. This type of payment information should have been given at the time of the first order, but of course, since they were not corporate, we learned it randomly. After 2 weeks, we went to the store and asked to find out the status of our order. We were told that it was ready for transportation and no other request was made. After leaving the store, we waited to be called to discuss the delivery details, of course THEY DID NOT CALL! THEY NEVER CALL YOU! When we called to ask why, they asked for the full payment in a non-serious manner. When we asked why you didn't tell us this when we came to the store, they said this was the rule. No problem, we made the payment again and started waiting. They said that the product, which they said would be ready that week, would be delivered to you 10 days later, that is, on September 13. We accepted that too. And the day of delivery arrived on our table, no problem, it was the product we wanted, but the sofa that arrived had nothing to do with what we ordered, neither in color nor in model. We returned it without unpacking it. When we talked to the manager, he said he would pay $150 as an apology fee and it still hasn't been paid. We can't reach anyone when the new sofa will arrive. The worst part is, pay attention to the price they show for the furniture on the invoice. They showed the sofa, for which we paid 1200 dollars, as 300 dollars. And now we are in a situation where we cannot reach ANYONE. Since we are international students, we do not know what rights we have. We have stated many times that we are in a difficult situation and do not have any furniture to sit on, but the situation is obvious. I added the photos. The person who sent this product should never do this."