Raymour & Flanigan Furniture and Mattress Clearance Center 8015 Oswego Road, Liverpool, NY 13090

"Lots of good furniture bought more than we went for. Salesman sent us in direction of what we where looking for then disappeared. Needed help another one helped us and original Salesman comes out and gives him attitude. Had to search him out every time. Don't need to follow me but be out in open and available when I have questions."

"Very disappointed in our recent experience overall. We went to the outlet store near closing and chose two options with Andy (who was super helpful) but opted to leave and decide on the purchase the next day. It was stated that delivery date would be Wednesday and we'd pick up then at the Outlet. We called on Sunday to place the order but Andy wasn't in and we wanted to make sure the sale went to him since he was so helpful to us. I was on hold and was passed around to 3 different people each who seemed to have no idea why they were taking my call. Finally placed the order and was told that the item would be available for pickup on Wednesday at the outlet. We made arrangements to drive in Wednesday evening to pick up the order and when we arrived were told that it was delayed. It would now be in on Thursday but not at the Outlet as scheduled... now it's being delivered and available for pickup at Molloy Road but most be picked up by 6pm. This delay and change was never communicated to us and the sales team wasn't aware either. When I expressed disappointment with making a trip out today and not being able to pick it up and now not being able to get the item until next week since i work until after 6pm. The response from the group of sales staff was "well you can't wait too long or they'll send it back. " Apparently this change to all orders just occurred... but this wasn't communicated to us or other options offered. I was so disappointed in the overall lack of professionalism, communication and customer service. This resulted in such dissatisfaction with the experience that we went to a competitor and purchased the item from them and canceled our Raymour order."

"Anthony was great to work with! We bought 2 dressers and a desk! Delivery is extra but fast. Our delivery guys were great. In and out and put everything where we wanted it! Efficient and polite!"

"I had a fantastic experience working with Jake Beaudry at Raymour and Flanigan. His extensive knowledge of furniture, stemming from attending furniture school, made the transition easy. Jake is not only a skilled salesman but also a person with a great attitude and a laid-back approach. If you need excellent service without the pushy sales tactics, Jake is your guy. I appreciate his expertise and helpfulness throughout the process."

"Absolutely love this place! Incredible deals, great furniture. Huge selection! Couches, chairs, tables, beds, rugs, tv stands, coffee tables, and more! Jack helped us and he was amazing. He gave us space to decide what we wanted and when we needed him, he was incredibly helpful, patient, funny and kind. He even stayed late so we could buy everything we wanted without rushing. Excellent experience—we’ll be back!"