St. Joseph's Health Primary Care Center - Fayetteville
4101 Medical Center Drive, Fayetteville, New York, United States
About the St. Joseph's Health Primary Care Center - Fayetteville
St. Joseph's Health Primary Care Center in Fayetteville is a leading healthcare facility located at 4101 Medical Center Drive in Fayetteville, New York. As a primary care center, it offers a wide range of medical services and treatments for patients of all ages. The dedicated team of doctors and healthcare professionals at St. Joseph's Health are committed to providing high-quality, personalized care to help patients achieve and maintain optimal health. With a focus on preventive care and wellness, the center serves as a trusted partner in the community's healthcare needs. Whether you are in need of a routine check-up, managing a chronic condition, or seeking specialized care, St. Joseph's Health Primary Care Center in Fayetteville is here to provide compassionate and comprehensive medical care.
Reviews of St. Joseph's Health Primary Care Center - Fayetteville
"This practice told me two different afflictions were one. Extremely rude, unprofessional, dismissive, and when I talked to other people with authority over this practice, they were appalled with what I have gone through. They won’t be able to see you when you’re sick either, I was told to go to urgent care for a sore throat thus making me pay $20 versus $200. My physical and mental health has gotten worse since coming here. I feel completely unsupported. Do not go."
"When I Google St Joseph's ENT at Fayetteville the only number that shows up is the primary care. I called and politely asked for them to connect me with the ENT office apon which the women told me sge can't connect me and does not have a directory and proceeded to hang up the phone and catch an attitude and be very rude and unprofessional on the phone. I do not understand how you can good specifically the ENT office in Fayetteville and only find the primary care office and how they cannot connect you with the ENT office which is in the same complex as them. Not impressed at all with the professionalism of the women who answered the phone what so ever and she should not be able to handle patient calls . They should also update there directory and provide better phone numbers listed on Google if they cannot connect you to whom you are trying to reach."
"It has become literally impossible to contact this office. They rescheduled my appointment (again) and it is not showing up on MyChart, so I sent them a message to confirm the appointment. They told me I needed to use the trinity health portal instead. I made an account there and the app literally does not let you send a message to anyone but billing, who tells you to send a message through MyChart. I even tried making a new appointment for "over a month out", which it said had no appointments available. Every time I call, I spend 45 minutes on hold before I'm disconnected. Absolutely infuriating to deal with this office. Every time im in there they are running an hour behind even at 8am. Trust all the other reviews. If they have held my August appointment, it may very well be my last."
"This medical service should be ashamed of their terrible service. Four weeks ago I booked an PC appointment through the online booking portal for this office. I booked through the 'new patient' channel of the portal. One day before my appointment they called to inform me that the service "actually isn't taking new patients". When I inquired why there is even a "new patient" option on the online booking platform and asked why it had taken them 4 weeks to figure out that I was a new patient that would not be able to be seen the receptionist suggested I write a letter to the administration to suggest they remove that feature. ? As a provider myself I understand the strain that medical groups have been under for the past several years, however, while most people can be understanding of the shortages and challenges that medical groups face, there is absolutely no excuse for lousy communication. Just take down the "new patient online booking option" or have an alert when it is used to inform the user that no appointments are *actually* available despite the fact that you can book one online. The medical groups I have personally worked with throughout all the pandemic-related shortages have done their best not only to accommodate cases but to communicate clearly when they can't. There is an absolute limit on the amount of services any provider can provide but there is no limit on good communication and a medical group that can't communicate, clearly, promptly and accurately is not a group with whom anyone should be trusting their health."
"I don't normally leave reviews especially for medical providers but my experience has been so bad that I want to warn others. The doctors are fine, but the administration and customer service is the worst I've ever experienced at a doctor's office. They didn't bill my insurance for my first visit; they didn't have my follow-up visit in their system six weeks later despite the fact that I had the hand-written appointment reminder card in my hand; and they didn't send my prescription refill to CVS like they said they did so now I have been a week without my medication. Getting these issues resolved has been beyond frustrating and involved hours of phones calls and hold times. After these three major strikes, plus many smaller frustrations in between, I will be looking for a new primary care provider."
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