7-Eleven 902 Loudon Road, Latham, NY 12110

"I am writing this with a heavy heart and a sense of disbelief over my recent visit to what I considered my go-to 7-Eleven store. My loyalty has been steadfast, with frequent visits and significant monthly expenditures. However, the latest encounter has left me feeling disrespected and shaken. During my visit, I selected several items from the 50% off aisle, only to be met with what appeared to be a lack of effort from an employee to honor the store’s advertised prices. It was disheartening to see what seemed to be a dismissive gesture, a sigh, from the gentleman at the checkout when asked to adjust the prices accordingly. This made me feel as though my patronage was a burden rather than valued business. The situation worsened when the lady with glasses, instead of diffusing the tension, chose to escalate it. Her words, “If I wasn’t on my shift this would be a different story,” rang with an implicit threat that left me feeling unsafe and unwelcome. This confrontation, coupled with the prior lack of assistance, compounded into an emotionally charged experience that I am still trying to come to terms with. I write this not out of spite, but in the hope that it will spark a change for the better. No customer should have to endure such treatment, especially in a place that prides itself on community and service. I urge the management to address these behaviors so that no one else experiences what I have gone through."

"As a veteran I don't serve this country and put my life on the line for civilians to be disrespected just because they are a jew with braids hanging from the sides half bald or whatever it is. Everything should be respected. Additionally I did not appreciate the white lady with glasses using vape on the front desk counter as there were minors in the store at the time of the scene."

"I tried to calm down a a fight but the employee started cursing at me followed by her other worker who was assumed to be her husband if im not wrong."

"I just witnessed an argument between a gentlemen and this lady. The gentlemen was very nice and kept things under control, but the employees reaction was outrageous. I will not come here again."

"Customer service was phenomenal, the scheduled rep at this time and date was welcoming and enthusiastic about providing courteous service. I'm super thankful"