Jackson Lisa a PhD

"Had to wait 1.5 years for this appointment for my child…by the time it rolled around our insurance had just changed and they don’t take that one…..sorry!"

"Very disappointing experience. If she likes you and decides to help she might - otherwise forget it. My child waited 14 months to finally get in to this practitioner. Then I was called less than 24 hours before the apt and told by the front office person that Dr Jackson was moving her kid to college and cancelling my apt. Wow. They did reschedule but the morning of the new apt, the office person arrived after us. We were there at 9:15 for a 9:30 apt. She was there at 9:30. For Most healthcare visits I’m told I’m late if I arrive at the actual scheduled time. So this seemed odd. But ok. The funny thing was that The psychologist arrived at 10am- a full 30 minutes after the apt times and 45 mins after we arrived after essentially blowing us off for the 1st apt and after waiting over a year; and she ultimately barely spoke to my child. We had had an evaluation done with another practitioner and our family psych thought it was not up to date. She basically overrode him and said we didn’t need it. The family psychologist also tried to get information to her before this scheduled apt to save time and she - Jackson - never called back until we were there. I also tried to leave medical records at the office prior to the apt after spending a good amount of time printing and gathering everything but was told not to leave it bc ‘Dr Jackson won’t read any of these documents beforehand so just take them with you. ‘ Um ok. I also found her manner incredibly condescending. The whole thing was a complete waist of my time and my child’s and was bizarre and pretty unprofessional. A terrible shortage of neuropsychs in Western NY which makes this disaster all the more palpable and upsetting yet also understandable. People are desperate. It’s very sad bc struggling kids and families in pain are suffering."

"I am reviewing my neuropsychological evaluation from 2012 from this practice and I am appalled at the lack of care demonstrated within these pages. Acknowledging issues but downplaying their severity, symptoms are listed but disregarded. I am greatly disappointed at the contraindicatory wording presented in the report. Despite my weakness in fine motor coordination, withdrawal/depressed behavior, social problems, somatic complaints, thought problems, sporadic nonmotor perceptual weakness, and poor phonetic decoding skills it was stated that there was "no evidence of psychotic behavior, anxiety, or depression". I'm not sure if the practice has changed much in the last decade, however I do know the care I received at the time was severely lacking. I do know that this changed the trajectory of my life for the worst, leading to many years of having an improper diagnosis. Best wishes to anybody visiting this practice now, I hope they truly have improved since then."

"Dr. Jackson’s evaluation of your child begins with her proven expertise and dedication, with the time she spends with you and your child. Rather than a subjective discussion with another provider or school staff, her diagnosis and assessment are quantitative and qualitative measures, that she explains to ensure understanding, and to reduce “fears.” She assesses each patient with accuracy, substantiated with data to support the diagnosis. Her professional competence is only surpassed possibly, by the level of support and time she provides your family with explanation, treatment options, references, and accessibility, to ensure your child is empowered to achieve skills, school support, etc. As a family, you are better able to extend that support at home. She is worth any wait to be seen. She is a life changing resource for your child and your family."

"Amazing staff and Dr!"