BJ's Wholesale Club

"I really don’t like to write surveys, but this time I had to, I’m a member of BJ’s for 22 years, I never had problem on Any locations , With the staff or managers All of them are wonderful and are hard workers, but only at this Location whenever I go there’s one person that she’s always rude and very nasty to customers, I tried tell her how many blueberry muffins I have but she said don’t touch this is my job., and I had only 8 blueberry muffin, And she charged me for 26 of them , after when I told her she charged me, she didn't apologized and rudely said , “what do you want me to do?” And still she didn’t refund the right amount, The other manager had to refund the right amount . Everyone have goods days n bad days , they shouldn’t treat the customers bad, her name is Chiron, and I have proof that she did this. bj’s please do something about this and hire people who know what they’re doing. thank you."

"The lack of customer service is if mind blowing. I have a paid membership to my local BJ’s and I have never been treated so poorly. The customer service rep named Martha dismissed me when all I had was a simple question I’m appalled that this is ok in retail to do. Needless to say I will be switching to Costco."

"Taping up boxes when items are missing and placing them on the shelf to sell? Really? Where is your quality control? That’s not how you keep customers coming back! Shameful."

"They made the crappiest looking sheet cake. I attached a beautiful picture and they cropped it and chopped off top of head. Plus the wreath outline that was suppose to surround it was not at all the same as shown in the catalog. I asked for the piping to be pink so it would match the wreath frame but there was no pink on the wreath frame!! Nothing matched. We were desperate for the cake as it was needed that day so we just took it. They really are not artists or think in advance at all back in the bakery dept..... you get what you pay for. Im not happy."

"BJ’s do not have the selection that Costco has however it gets the job done. I’ve been a BJ member for almost 2 years and has consistently visited this location without any issue. Store is relatively clean and staff relatively friendly."