CVS 312 Fayette Street, Manlius, NY 13104

"I know that the people in the pharmacy are doing the best they can. However, their systems terrible, whether tech, phone, text, online site, or the automated answering person. I have a class V controlled prescription, and CVS messes it up monthly despite having multiple refills! I have to detox from the controlled substance every month, which is awful. They also don't have it in stock, so CVS is having pill shortages and cannot secure my medicine because it is "so popular." Stockholders suck."

"I used CVS in Fayetteville for years with good satisfaction. I switched to Manlius about a year ago because it was closer to home. This is not a good pharmacy. They are curt and disorganized. Today I went to pick up scripts that I had ordered through their app three days ago and was told they were not ready because I had ordered them through their app rather than calling them. When I said I had ordered them several days ago she responded that they were backlogged since they had a problem a few weeks ago with their system. So they filled the prescriptions while I waited which only took a few minutes, but this is very unimpressive. This is not the first time I was unimpressed by this organization. I’m going to find another Pharmacy to do business with."

"I am so done with CVS. For 10 days my prescription for Trulity has been processing. I tried to call them several times no answer. Now that I have none left my husband went there earlier today they said it would be ready in an hour. He said that the phone was ringing nonstop the whole time and none of them would answer it. I got in after a few hours to give them more time and they don't have it. I wait in this long line for them to tell me to go wait in a different area. Then they want me to go wait again. Then they say there is a national shortage but Liverpool and Cicero have it and by now they are closed. OMG it's always such a task to get medication I am so done with them. Switching to walgreens. They are closer to my house anyways. I did switch to walgreens. I was able to get the trulicity no problem. Not a 1 month supply but a 3 month supply. CVS had told me the insurance would not cover it unless I did a 30 day supply and basically waited until I was out of medication to go get it. If this is the case then how did Walgreens do it? This will be the next pharmacy to shut down. Years ago I decided to go to cvs as it was next to tops and kind of convenient. Then they opened up a location with a drive thru. The drive thru was great, so nice to not have to go in. That is if the drive thru is open. Its never open. In summary this is the worst pharmacy ever. If you value your time, do not go there."

"This pharmacy is routinely under-staffed. I have been a customer for several years and they are regularly way behind schedule on routine script refills. It shouldn’t take several days to fill a refill that’s called in advance. I think I’ll look for a pharmacy that believes the customer deserves good service every time. Further, once my script was ready , I waited 30 plus minutes for the Pharmacist to check the script because she was tied up giving useless Covid-19 vaccines to patients. When did Pharmacists become nurses? When did free vaccines become more important than prescriptions ?"

"I came to the store and I did the self service kiosk for the photo tiles as they were listed as 50% off. So I did a set of 4, after printing them and having them all put together the total was ridiculous and it did not reflect the 50% off as advertised. The associate was horrible to work with and very rude!!! I come home to hang them up and they put the tiles together WRONG making it so I can’t even use the sticky adhesive to use to hang with not usable as they put it on the wrong side of the tile. If they would have put the tile together correctly this would have all been avoided!!!!! Not to mention when I went and told them i placed my order and it was in the process of printing they said to me they don’t even know if they have the tiles in stock!!!! Worst experience ever! I highly recommend to no go to this CVS ever."