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Banfield Pet Hospital
14 West Circle, Valley Stream, New York, United States
About the Banfield Pet Hospital
Banfield Pet Hospital in Valley Stream, New York, is a leading veterinary care institution dedicated to providing high-quality medical services for pets. Our team of experienced veterinarians and staff are committed to ensuring the health and well-being of your furry friends. From routine check-ups to emergency care, we offer a wide range of services to meet the needs of your beloved pets. Visit us at 14 West Circle for compassionate and professional care for your pets.
Photos of Banfield Pet Hospital
14 West Circle, Valley Stream, NY 11581, United States
Opening hours of Banfield Pet Hospital
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 18:00
Sunday:
09:00 - 17:00
Reviews of Banfield Pet Hospital
"Appreciate how they love on the doggies as the come for appts. Don't like that when calling, it takes multiple calls before talking with someone. Also, scheduling an appt online WILL NOT SYNC with in office calendar. Have to call in to confirm. Vicious cycle"
"This review would definitely be 5 if it were not for the fact that calling the hospital is HORRIBLE. If you ever get to speak with someone on the phone then you are lucky. They need to work on that aspect. There is no way this wonderful place should have such a terrible reputation of answering the phone. The Doctors and aides that work there are always excellent with the pups."
"Banfield doctors are great , if you have an appointment scheduled. However, the low rating is because it’s extremely difficult to get someone on the phone. If you leave a voicemail no one ever calls you back. Have someone assigned to work phones to improve your overall customer service. I tried a few time a day and no one answered, it goes directly to the voice message. No one called me back . After a week I called back and finnaly got someone on the phone, after trying so many times again. Now I'm trying to cancel and reschedule and again is no way I can get thru. This is so frustrating. That really makes me not go there any longer and cancel the insurance for my puppy. Anyway if you have insurance is still not covering for a lot of stuff. I always paid another $100 - $200 at least every time I took my puppy for regular vaccines or visits. Too bad that people do not like to work anymore. I'm wondering if they go out of business what are they going to do. I will look for another hospital for my puppy .This is just very upsetting . I don't have time to call every day to schedule an appt. I also see lots of bad reviews for a while and I'm sure everyone emailed to the email that is given on the response , but no one is still doing anything about it."
"It genuinely sucked. Only good thing was the vaccine but then i was doing the payment plan but of course they never answered and i couldn’t even LOG into my account but as soon as i owed money they suddenly were able to get me in. I’m going to cancel my account since i don’t even go here anymore or pay for the low tier service."
"Banfield is great if you have an appointment scheduled, which you can do online. However, the low rating is because it’s extremely difficult to get someone on the phone. If you leave a voicemail no one ever calls you back. Have someone assigned to work phones to improve your overall customer service."
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