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Banfield Pet Hospital
1600 Marcus Avenue, New Hyde Park, New York, United States
About the Banfield Pet Hospital
Banfield Pet Hospital is a leading veterinary care institution located at 1600 Marcus Avenue in New Hyde Park, New York. With a team of highly skilled and compassionate veterinarians, they provide a wide range of services to ensure the health and well-being of your beloved pets. From routine check-ups to advanced surgical procedures, Banfield Pet Hospital is dedicated to providing top-notch care for your furry family members. Schedule an appointment today and give your pet the quality care they deserve.
Photos of Banfield Pet Hospital
1600 Marcus Ave, New Hyde Park, NY 11040, United States
Opening hours of Banfield Pet Hospital
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of Banfield Pet Hospital
"My cat passed away due to saddle thrombus. We repeatedly complained of lethargy and they said nothing was wrong, but she had heart disease. I don't believe they do anything besides give vaccines for the optimum wellness plan."
"Currently pet sitting and had to bring the dog in for an appt. Originally asked for 11 am appt they insisted I bring him in at 9 am. Brought him in and they said he would be ready in 1-2 hours. It has been almost 4 hours already I cannot reach them. I am currently on hold on the phone approaching 20 minutes on hold. This is ridiculous that they are MIA. Do better on your customer service."
"I typically refrain from writing reviews, but I feel compelled to share my disappointment with the service and professionalism I have encountered. The experience with their app, which I used to schedule an appointment for my dog, was incredibly frustrating due to its sluggish performance. It took a staggering 30 minutes just to secure an appointment through the app. Furthermore, when I resorted to calling the establishment to make an appointment, the frequency with which they asked me to hold was exasperating. I have endured numerous instances where I found myself waiting on hold for a significant duration of 30 to 45 minutes. This level of inconvenience is highly unacceptable. To compound matters, they called me and requested that I drop off my dog between 8 and 10 a.m. for a 12:30 p.m. appointment. Such a request is extremely frustrating, as I specifically chose the 12:30 p.m. time slot for a reason. It seems their disregard for punctuality and honoring appointments is quite evident. Moreover, their responsiveness over the phone leaves much to be desired. On multiple occasions, they have failed to pick up my calls, forcing me to resort to contacting another location. Unfortunately, this alternative also led to enduring extensive waiting times of over 30 minutes on hold. Overall, I am deeply dissatisfied with the service and lack of professionalism demonstrated by this establishment. Such shortcomings in efficiency, appointment management, and customer support have left me thoroughly unimpressed."
"Love my Banfield... I have a havanese dog and a kitty. They are both on Wellness Plan. If they sneeze or poop funny I bring them in. Of course there was the emergency squeeze from escalator on my poor guy Jayce that they helped me through. All vaccines and teeth cleaning handled just only pay out of pocket for medication."
"Awesome place with smart doctors and helpful people. Anytime I bring my pet I get to drop her off and when I come back she's fully vaccinated and healthy! The manager is super understanding and will always try to work with people which is really helpful. It's loud sometimes because of all the pets but that's it, otherwise perfect."
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