Five Oaks Nursery

"I visited Five Oaks Nursery for plants to fill in my landscaping around my new home build. Because I am new to the area, I don't have experience with successful planting here. I really needed some help from someone who knows how to grow successfully here! I had the good fortune of speaking with Destiny. She was patient, informative, and very pleasant. It's always a lovely surprise to get good service in today's stressful world, I felt the need to call it out!"

"We came to 5 oaks to purchase a large caliper tree. While on site, we saw a cherry tree we like, so purchased it. We needed a landscaper to pick it up to plant it. They gave us a name of one but said we couldn’t contact them. They would give them our name and would be the go between. When we finally came in contact with the landscaper, they came out to the house and said they could landscape our yard, plant the tree etc. The tree was planted wrong, still in the metal cage and they wouldn’t listen to our desire to have drip ran to the tree along with another tree. Long story short, they ran sprinklers to everything, so we fired them. Mentioned this story because it rippled back to the nursery. We hired a certified tree person and she said the cherry tree had canker. She cut it out so when we went back to 5 oaks to tell them about it, the lady that works the counter came out to the car and when the owner walked up she told him, “these were the people they talked about!” Very rude owner, very rude staff, and they don’t stand behind their products. No guarantees on any of their plants, is what they said. You’re on your own. If you buy something and it has issues, plan on a fight! A shady outfit! Stay clear! Plenty of other great nursery’s in the area; no need to suffer with this one."

"I have been dealing with Five Oaks nursery for years as a professional landscaper. My order is always pulled and loaded into our trucks. They provide the support we need in terms of material availability, delivery and customer service. The owners are very responsive to our needs, any issue we have had were satisfied efficiently, to our satisfaction. I would also say that they hire quality people, the staff is always a pleasure to work with."

"Paid over $200 for a small Birch tree And 2 months later only half the tree grew they told me tough luck would never buy another thing there again What a rip off!!! Response to owner Yes it is the same tree that came from your nursery Yes I have the receipt and it says it is a 30 gallon river Birch single stem At the time you had approximately 8 to 10 in stock With the price of $199.99. I paid for it on February 22nd 2019 and picked it up one week later the 1st week of March. It was at the same time that you were getting a new bridge board walk out front. I purchased the river Birch and also and October glory Maple at the same time the Maple is doing fine the river Birch is not. I showed the lady in your office a picture of both trees and I also had Had my receipt With me She said That was too bad that she had never seen that before and I should call a Master Gardener to come look at it . She also said she had only working there about six weeks .I had over 10 Pictures to show her but that didn't matter much. I think that's disgraceful for a tree that was picked up their 1st week of March and only half of it has sprouted any leaves and will now have to be replaced."

"Can I put ZERO STARS. Came in to purchase hydrangeas, I need 4 large plants to fill in a large bush I took out from in front of my house. I was sold 4 DWARF plants. Came back to return, the owner called me ignorant. I had already found MUCH larger plants at another store and purchased them. Manager would NOT refund my money, even though I had the plants a total of maybe 30 minutes. Told me I could exchange them. I do not garden, I told him there was nothing else I needed or wanted from him....He still REFUSED to refund my money. Customer service here is ZERO, manager or owner, not sure who he was, is a ZERO. You are an ATM to this company- take your money and RUN. Disgraceful."