Forward Air, Inc
3080 Business Park Drive, Raleigh, North Carolina, United States
About the Forward Air, Inc
Forward Air, Inc. is a leading provider of ground transportation and logistics services located at 3080 Business Park Drive in Raleigh, North Carolina. With a strong focus on efficiency and reliability, Forward Air offers a wide range of transportation solutions to meet the needs of businesses across the United States. From expedited shipping to warehousing and distribution services, Forward Air is dedicated to delivering exceptional service and value to its customers. Contact us today to learn more about how Forward Air can help streamline your supply chain and enhance your business operations.
3080 Business Park Dr, Raleigh, NC 27610, United States
Opening hours of Forward Air, Inc
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 17:00
Sunday:
Day off
Reviews of Forward Air, Inc
"Driver called with his estimated arrival time. He arrived on time - our indoor and outdoor lights were on and we were ready. He never even came to the door, knocked, or rang the doorbell. He then drove away. Said he “tried to call” us after we immediately called after he left asking where he was going. Said he would be back after a quick drop off. Never returned, driver wouldn’t return calls, and company doesn’t know when they can reschedule…"
"KrIsTiNe wArD 5 reviews a year ago Greatest Freight forward company in the nation. NOW YOU KNOW THIS IS A LIE!!!!! When you have 99% negative reviews, 1% positive its obviously a lie!!! Actually, the affiliation that Home Depot and GE has with this service, limits the amount of appliance sales that they should be getting and also their reputation as a vender. My husband and I love, Home Depot, however we do our appliance shopping elsewhere, now just to avoid the deliver bs,. We have decided (and encourage our friends) to shop with vendors that have no association with this delivery service, None What So Ever!!!!"
"They cancelled my delivery midway through the day when I had taken off work (Monday). They gave me a delivery window the next day when I had a crucial meeting at work (Tuesday from 3 to 7.) I had to attend this meeting on Tuesday: it could not be rescheduled the day before just because of my personal needs. I asked them to please try their best to hold off delivering my appliances until after my meeting (I could be back by 4). They told me they would ask the person to deliver it after then but they could not guarantee anything. I asked for understanding that I could not miss any more work after they had cancelled on me the day before. The next day, I received a call at 2:30 saying they would be at my house at 3:00. I called them at 2:50 (after I got out of my meeting) and asked them to please wait until 3:20 while I completed my half-hour drive home. I was told by the delivery company and the scheduler that that would be impossible because they could only wait until 3:15. I drove recklessly fast home. I arrived at 3:20. No one was at my house. I subsequently learned that multiple people LIED to me by saying that waiting a few more minutes on me would mess up their subsequent deliveries. I learned from the Operations Manager there were no subsequent deliveries on Tuesday and they just told me they couldn't wait because they didn't want to wait a bit longer on me. While I rarely need delivery companies to reschedule, every other one in my life that I've asked to wait 5 extra minutes has always done so. Without fail. Forward Air rudely refused. They have terrible customer service and do not care about the customer at all. According to the operations manager, who I finally got on the line at 5:15, the customer care manager (I really want to name names but I will hold off in order to maintain some civility) contacted him about an hour and a half after I called, which the customer care manager said was too late to ask anyone to drop off my items. The customer care manager said she had left a message with a secretary for the operations manager at around 3:45 asking him to call me. These are two inconsistent stories. Both people acted completely powerless to help fix an obvious wrong: The operations manager refused to check to see if all delivery people had gone home when I spoke with him and the customer care manager essentially just read me the policy and told me to talk to the operations manager. I still feel flabbergasted that Forward Air delivery people would not wait for me for five minutes when they did not even have other deliveries after mine in that window. I was told they would not compensate for me for canceling on me when I had taken a day off work. They refused to wait five minutes after making me clear 12 hours of my schedule for them (I had a previous window the Thursday before for which --- you guessed it --- I had taken off work. I gave them ample warning when it neared the end of the window and they hadn't come to my house that I just couldn't stay out of work any longer and needed to go into the office.) They cancelled and did not compensate me. Everyone at this company kept saying "I can't make someone deliver anything to you at any given time in the window." I really wonder why everyone at that company, from upper level management to delivery people do not care about customers enough to think for themselves and actually help a customer who they put in a terrible situation the day before by cancelling. I think they take advantage of customers because they have large contracts with companies like Home Depot and they think that nothing can jeopardize those contracts. I have written a letter to the Home Depot about this company's appalling behavior and I hope they improve or lose their contract. YOU DO NOT WANT THESE DELIVERY PEOPLE IN YOUR HOUSE. I would recommend you avoid them at any cost."
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