Guardian Logistics Solutions

"Useless. Person on the phone doesn't even check on the actual status of our order. Lost our package in their "warehouse" and tried to reschedule delivery 4 times before finally admitting they lost it. Avoid these losers like the plague."

"If I could give a NEGATIVE ZERO I would all day long. I ordered a mattress /box spring from JC Penny who contracted my "white glove" delivery service out to HuB Group who has an address in Chantilly VA on their delivery receipt that was emailed to me. This company contracted my delivery with Guardian Logistics Solutions (isn't that name a joke) because they are not a Guardian or Logistic or Solutions delivery service provider from my experience and the address on their delivery reciept was in Durham NC. They came to my home while I was at work today and decided to leave the mattress and one part of the box spring order on my deck (trespassing) after that very hard rain we had yesterday. I called both Hub Group and Guardian and found the lack of concern par for the course which gave me better insight on why the delivery person (s) was so comfortable in doing what they did. First thing is the delivery person (s) did not have my permission to leave a mattress and half of the box spring order on my deck as I would NOT have allowed that, but they did AND then they signed print and signatured my name, date and time as if I had signed for the delivery?? Then when I questioned my name being forged on their paperwork they said the delivery person said they spoke to me and I said leave the mattress / half of the box spring on the deck". Now that is an outright LIE. When calling Hub Group the person said it would be escalated with an attitude as if I dropped the mattress off on the deck. When calling Guardian they said the delivery person said "They had talked to me and I told them to leave the mattress on the deck because I REALLY wanted it today". Think about that for a moment, would I REALLY be calling you about the mattress / half of the box spring order that was left on my deck if I gave permission to leave it there?? They said the person said they had spoken to me, which is just a bold lie. No one spoke to me about the delivery of this mattress today. The nerve that someone would lie about speaking to me when they had been calling my home phone (which is the number on the order) AND I was at work today so I don't know who they spoke too but it was not me or anyone else in my home. But of course that person know that already and felt comfortable telling the lie because clearly this is the culture there. Listen, if you are ordering from a company large items go ahead and ask them upfront who they are using for delivery services and RUN not Walk if either one of these names are given. Tell them to get you somebody else."

"One of the worst companies I have ever worked with. Denise in the office is incompetent. They no showed 3 times, while I waited all day for their arrival. When they finally delivered, on the 4th time, they were unable to move the desk to the rear of my house because it was too heavy. I bought this from home Depot and paid for "delivery to any room" however this company is unable to complete that. Anyways, if you order from home Depot or anyone else that uses this company, I feel bad for you , because you will not have a good experience... They are horrible"

"If I could give negative stars for their HORRIBLE service I would. Let me clarify that I worked in transportation and logistics for 12 years. Ordered a bathroom fixture from Home Depot( who should be ashamed of using this company) and paid extra for inside delivery. Order arrives 2 weeks late. First day I get a confirmation that they'll delivery within a 4 hr window. Rearrange my day, nothing, no one shows up, calls etc. I called next day and they claimed the drivers ran out of DOT hours. ARE YOU KIDDING ME, lie #1. Get set up for delivery # 2, driver and assistant show up 1 day later, assistant smells like he's been smoking pot all morning. Driver tells me he can't delivery inside because it's just the 2 of them and it's heavy. Says their going to load back on truck and take back. I called dispatch and she says they can't take inside because it's too heavy. I told them to leave on the porch and I'd deal with it myself. Home Depot refunded my delivery fee. But they are just as guilty for using this company. NEVER DO BUSINESS WITH GUARDIAN LOGISTICS.... EVER!!!"

"I am extremely disappointed with this company. Through the website we ordered from, they told us our shipping day was going to be February 16th. Our order arrived today, January 16th. Though we know this was probably a issue of 1-Stop-Bedrooms. Though instead of expanding on what was being dropped off. We were given a message with no explanation just saying something was being dropped off. We were very confused of what, assuming it was probably just a random spam. Due to, no explanation of what was coming. Then today, we received multiple spam calls on this furniture we had no idea was being delivered. We had no idea who these people were, I had to reach out through another number due to my partner being at work. We had no idea there was even furniture sitting on our porch until I called this random number."