GUARDIAN LOGISTICS/ FREIGHT FORCE
2525 Whilden Drive, Durham, North Carolina, United States
About the GUARDIAN LOGISTICS/ FREIGHT FORCE
Guardian Logistics/Freight Force is a leading logistics company located at 2525 Whilden Drive in Durham, North Carolina, United States. We specialize in providing efficient and reliable freight services to our clients, ensuring their goods are transported safely and on time. With a team of experienced professionals and state-of-the-art technology, we offer a wide range of logistics solutions tailored to meet the unique needs of each customer. Whether you require transportation, warehousing, or supply chain management services, Guardian Logistics/Freight Force is your trusted partner for all your logistics needs.
2525 Whilden Dr, Durham, NC 27713, United States
Opening hours of GUARDIAN LOGISTICS/ FREIGHT FORCE
Monday:
06:00 - 17:00
Tuesday:
06:00 - 17:00
Wednesday:
06:00 - 17:00
Thursday:
06:00 - 17:00
Friday:
06:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of GUARDIAN LOGISTICS/ FREIGHT FORCE
"TRUCK DRIVERS THIS SHIPPER IS VERY DISORGANIZED. SHIPPING AND RECEIVING AFTER 9AM. STAND BY THE DOCK TO MAKE SURE THESE GUYS DONT LOAD THE WRONG LOAD IN YOUR TRUCK. AVOID AVOID AVOID. 7+ hours of WAITING TIME"
"I am extremely disappointed with the service and business of GLSNC, Guardian Logistics Solutions. I had ordered a sectional sofa through Amazon. At the first attempt of delivery, they delivered only 1 box out of 2 boxes. Then I was informed that the 2nd box will be delivered 15 days later. I was upset. Then they postponed the delivery 3 more times (root cause was this company) and I was not even informed about one of the delays and waited many many hours to receive my sofa. Of course, while waiting I gave this company a call and they told me that it is on the way. But it never arrived that day. Then it was postponed again. Finally, today, I received my 2nd box (mistakenly they brought both boxes, but I told them to take the replicated one back). However this time, even though I paid for the room of choice service, they intended not to take it to my room which was on the 2nd floor. Then the shipment guys called their manager and manager insisted on not taking it to my room, too. I had to told them about my plan to sue them, and that is when we agreed to have it in my room. I am not even talking about the hours I had to spent on the phone with these guys and with Amazon. I will put a customer complaint feedback on every site I see, because this company is horrible. They caused stress on me, caused delays and they had such a poor tracking system, not knowing what they are supposed to deliver. Truck driver and his colleague were nice in both shipments though. So I do not have a negative feedback about the delivery guys. My feedback is valid for their management and the company itself. What a poor way of management!"
"I have no idea why all the reviews for this company are so bad - everything with my delivery from them was more or less as expected. In fairness, my delivery was a commercial delivery, so I'm not sure if that's different from a lot of the residential-type deliveries mentioned here. Anyway, as for my experience: I received a voicemail a day ahead of delivery to arrange an appointment time. When I called them back, someone immediately picked up and scheduled my delivery appointment for a 3 hour window on the following day. I also received a text message from them with a link to a live map to track my order with, which was very helpful as I was able to clearly see when the driver was almost there. They did arrive outside the original delivery window by about 15 minutes, but the tracking link also updated about an hour into my original 3 hour window to indicate they were running a bit late so it wasn't a problem. When the driver arrived, he was friendly and helpful and we were able to pretty easily offload the merchandise from the truck. Everything went about as well as I would expect from a delivery like this. Having read all the reviews here, I was terrified that it was going to be some kind of nightmare to receive my stuff, but really, it was just fine. Overall, I would recommend Guardian Logistics."
"ZERO STARS! The only reason I posted one star is because Google wont post the review without clicking on a star. Worse company to deal with. They promise delivery and do not show up. Guardian Logistics actually "attempted" to delivery furniture to us three times only to find out that the furniture was never in their warehouse! Honest truth! Hard to believe that they would give a time window of delivery for something that is not physically in their warehouse/ delivery truck! They take it even further and send a notification saying "sorry we missed you, we attempted delivery and you were not home" YES we were home!!! Not sure how this company is still in business. Most frustrating experience ever. In the end we cancelled our order with the retailer and we are back at square one. DO NOT USE THIS COMPANY"
"I usually try to avoid negative reviews unless there are major issues and this situation has proven to be one. I was scheduled to have a coffee table delivered on Saturday, October 13. My husband and I had plans, but he stayed behind and they did not call or show up. I kept calling to find out what was going on but the call center is not open on Saturday. On Monday I called only to be told that the delivery message was sent to me in error. We rescheduled for the next Friday between 1:30 and 4:30. I had to leave work early in order to be home during this timeframe and at 4:00 I still had not heard anything from them. I was able to contact a representative and she said that she couldn’t get in contact with the delivery driver. Finally they delivered my table at around 6:00 (I could have stayed at work!). The box was big and heavy and I couldn’t maneuver it by myself. When my husband came home and went through the box we discovered that it was only the top of the table. I call back the next Monday and it took two days to figure out where the base was. We rescheduled for Friday morning from 7-11. My husband agreed to stay home to wait. My gut feeling told me to call Friday morning and I was told that they canceled deliveries and rescheduled me for the next day from 11:30-2:30 without notifying me. I told them that we had plans but at this time I just want my stuff so that I don’t have to keep going back and fourth with them so I said we will keep the delivery time. Fast forward to today (delivery day) and it is now 2:50 and I have not received a phone a call and the tracker is not turned on. I’m am so frustrated with this company.... not to mention that I always have to call several times to get anyone. This company has some serious service issues. If my order does not come today, I will be tempted to call and tell them I’m coming to Durham to get the rest of my order myself. I’m just tired of the back and fourth. In the future, I will try to avoid companies that use them at all costs. Update: I still do not have my order. I was promised that it would be delivered tonight 11/9/18 (not to mention the support staff have tried to schedule my delivery many times before today). I just get a call that they can’t deliver after 9:00 although my scheduled time frame was from 6:30-9:30) and that they are taking my table base back to Durham instead of bringing it to me. I ordered this table in September and I’m sitting around here with a marble tabletop and no base in November. I am beyond disgusted with this company. I have asked to speak to managers several times and even asked that one call me back and I’m not getting anywhere."
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