Goodwill Industries of Eastern NC, Inc. - Sunset

"I like this goodwill, but recently they have done some shady things. I purchased a silver platter last week and it didn't make it out with my things. I called and they claimed they would have put anything left behind in the office, but it was nowhere to be found. I went in and all I got was shrugs. They definitely put it back out and sold it again. Also today, I watched one employee put out a pile of items into the discount bins. I found a sweater in the pile, then when I went to pay the person checking me out had put it to the side. I indicated I wanted that item from the bins also and she insisted that it wasn't from the bins?? I didn't have time to argue as I had to get back to work, so I just paid the full price for the sweater. I had been careful about splitting up items from the racks and from the bins to ensure everything was rung up correctly. All this to say, be careful and pay attention when here!"

"Never a dull moment at the Goodwill. Some excitement came when a shouting match ensued between a 26 year old employee (she yelled it) and a customer who had finished checking out. The excitement continued on in the parking lot for some time. I hope they settled their disagreement about someone's momma and let bygones be bygones."

"The store was clean and neat. Customer service was polite, thoughtful and efficient. Selection limited on furniture but prices good. I found a beautiful lamp and shade in great condition. Two more lamps where shades not as nice but lamps were nice. The customers were courteous and friendly. I'll go back again."

"One of the older cashiers here investigates every item I attempt to purchase like it has the secret answers to who shot Kennedy. It's incredibly rude. I get you need to check for discs and all that but you don't need to flip through a book pop up book looking for cds. I normally don't get bothered by that , but she so passive aggressive with it, I would have thought we had been married for twenty plus years Store is clean at least."

"For ages my father has been going here and recently the manager has given him trouble. If he parks in the unloading area because the parking lot is full she yells at him but if someone else does it then they are fine. If he pulls his mask under his nose to breath she charges out the back like a elephant and fusses at him. However when other customers come in without a mask or have them under the nose it is fine. He only has this problem at the Sunset store. All the other ones are great."