CVS

"I visited CVS pharmacy on Saturday, February 10 2024. Pharmacy manager, very nice young lady, was very helpful with my wife prescription pickup, she applied "pharmacy discount" and explained to my wife everything my wife was asking about prescription and insurance coverage."

"Pharmacy is understaffed (assuming management's fault, either local or corporate), but the people working there were making the best of it and being very helpful. RPh Laplant is knowledgeable, willing to answer questions, and was very efficient giving vaccines."

"Literally the worst CVS in all of Schenectady. I’ve never had issues at a CVS until I moved here and started using this location. Multiple times they’ve claimed my child’s prescriptions are not in the system yet other stores seem to have 0 issue finding them. Today I needed to pick up a med for my child and was basically lied to by the Pharamacist saying she’d need to get authorization from a doctor and it might be a while when in reality she just didn’t feel comfortable doing it. Why lie when you can just be honest. Completely unprofessional and wrong. Just go to the other ones in Schenectady."

"Highly advise against using the pharmacy at this location. Was there to pick up a prescription for insulin one day and the girl (not a pharmacist) was having trouble finding it and was looking through baskets throughout the pharmacy. I told her it would be stored in the refrigerator where insulin always needs to be stored before opening. She had the nerve to argue that insulin didn’t need to be stored in the refrigerator. As a diabetic of 20 years I was shocked at what I was hearing and a little nervous about the safety of medicine I receive from here. Upon hearing this the actual pharmacist came over and corrected her and said insulin is ALWAYS stored in refrigerator. Fast forward to today a Saturday and I go into wait for my prescription. As I’m waiting the tech starts pulling down the pharmacy gate saying they are closed after I’ve just stood waiting for five minutes. After this latest occurrence I am switching all of my medications from here after being a loyal customer for 25 years. I would highly advise that diabetics do not use this pharmacy as you can never be sure if insulin is handled safely and stored correctly. I will never step foot in this CVS again."

"Bryanna, an employee at the Balltown Rd CVS, was exceptionally helpful to me. She went above and beyond in assisting me to find a skin product and later a specific toy for a grandchild. This she did, despite being fully engaged in inventory and stocking. She was friendly, knew the store well, and took the time to see to the needs of this customer!"