The UPS Store

"Came in today to make a delivery. Had a barcode that I was emailed that the worker there was to scan and then print a label for an envelope to send off paperwork for me. The worker REFUSED to scan the barcode and told me I had to email it to them (I’ve delivered many things through UPS and never once have they made me do this, they have ALWAYS scanned the barcode in my email and then printed the label). She then told me I would have to pay for them to print the label as well which was not true as the package was prepaid. Terrible customer service in general, the whole time her and her partner were sitting there acting like the line of people were just a big inconvenience to them, the guy that was there who was supposed to be taking care of this elderly lady who could barely keep her hands from shaking was instead focused on his cellphone LITERALLY PLAYING MUSIC AND SCROLLING HIS SOCIAL MEDIA while she was trying to figure out things he could have guided her through and made quicker. The girl was sucking her teeth and speaking to other customers INCLUDING myself in a condescending tone and manor. Like we were five year olds and couldn’t understand the plight that they faced accepting packages for delivery. This location is an absolute joke and it makes sense why they have a 3.9 rating on google and a 2.5 on yelp. These employees are the kind of people that think they should just get money and not actually have to put any effort in to receive it. Called corporate and they informed me, there is no good reason why they would have asked you to email them the shipping label if you had a barcode for the label in your email, they could have scanned it themselves. That’s right, I heard your smug snicker as I walked out, when I said I was calling your supervisor I didn’t mean I was calling your store. I was calling the people that actually signed your charter to do business as UPS. Enjoy your communication with your district manager about your terrible customer service."

"This location has the most amazing, efficient and professional set of customer service team members. They all work together to ensure you are in and out. They are even knowledgeable about shipping packages and best methods. They provide excellent customer service that exceeded my expectations. Please visit this UPS location for your shipping needs."

"I have no issue with the store or employees. I used their printing service before this and had nothing but a pleasant experience. The issue I have is now you have to rent a computer for $6 for 5 minutes and then pay again to print out whatever you need. So it went from costing me $0.40 to $6.40 Nope. UPS that's ridiculous. I don't recommend using them for printing but other then that they are all nice"

"Have been a box holder here for going on 3 years and have never had issues, the convenience and service you get here is top notch. Today the staff and owner went above and beyond to help me get a package that was, for all intents and purposes, lost at the UPS distribution center across town. It wasn't their problem or fault, and they helped me anyway; I can't thank Mika and team enough!!!"

"Being on a business trip I had to do some packing and shipping. Awesome experience with this location! Nice and clean, staff is so upbeat, knowledgeable and helpful… should I come back I definitely will be using this store again for my needs!!!"