Hudson Valley Animal Rescue & Sanctuary 9 Barnes Drive, Arlington, NY 12603

"Sorry to say but HVARS has lost the connection with Animal Rescue and Service for those animals. The public / pet owners / rescuers, providing homes and taking in precious animals are being pushed away. Making pet owners wait in their cars while taking your pet in to get checked and given shots is just wrong! Not saying anything is afoul, but when I'm forced to stay in my car, I have to start questioning this practice and why. There is no excuse. The practice of waiting in your car was justified during Covid. Now they are using the excuse of the office being rearranged and too small to accommodate patients and owners. If that is so, at least let us in with our pets during their exams. Excluding the pet owners is just horrible. Just a recap to your response. To the owner of HVARS. I was told by the girl retrieving my dog I couldn't go inside no matter what. That no-one was being allowed inside with their pets and quite a few others were complaining about it. She was fed up with me since she has been hearing complaints from so many other customers about being forced to wait outside. (Just want to bring this to your attention.) I don't know how this has any baring on making things run more efficient, to see patients within 24 to 48 hours. I guess trying not to deal with the public can seem to make any establishment more efficient. Your establishment has seen my dog over the years, yes. I've had no complaints. I even rescued a dog from HVARS. We respect what you guys are doing and would love to keep seeing you if we can come in with our dog. Politely pushing people away who feel uncomfortable to seek full service at a vet hospital is not the answer. People do feel uncomfortable. Less stress is good throughout any visit for customers and their pets but transparency would help ease public trust and welcome more to rescue and care. I'm not saying to stop people from waiting outside, just let us come in with our pets when being seen. Hopefully I can still bring my rescued dog to you, if I can go in with him."

"HVARS have wonderful, compassionate employees. The veterinarian is amazing. They’re always able to fit me into their schedule whenever I have an emergency with my cats I would highly recommend them they are always affordable."

"They are always helpful and knowledgeable. They spayed all our young cats at one time which is why we entrusted them with the care of our precious dogs as well."

"What a wonderful place! We became interested in this shelter initially because we saw a dog we thought we liked on petfinder. Our 15 year old dog recently pass away and we wanted to find another dog join our family. Sam must be the "rescue whisperer" because she matched us with the sweetest lab/pit mix. It's only been a few days, we are getting to know each other still of course but he (Michelin now Theo) and our other dog are already having fun and bonding together. The application process was thorough as was our interview to help find a truly good match personality, size, and temperament. Not the dog we first saw in photos who was not a good a fit based on our individual situation and that dog's personality and various traits. I can see why they have been winning Hudson Valley Magazine's Best Pet Rescue 2 years in a row!"

"Staff are very responsive and knowledgeable. You can tell they all work so hard and care for all the animals. My fiancé and I have received nothing but the best care for our cats. 10/10 recommend. We adopted an amazing cat from HVARS!"