Michaels,

975 Airport Road Southwest, Huntsville, AL 35802

"Staff was helpful. Store was clean. Lots of options. And even found some things that I couldn't find anywhere else."

"Fantastic store. Unlike a different craft (and fabric) store chain in the area, this store is reasonably neat and well-organized. And if you can’t find something, the employees here are super-friendly and will do their best to help you find what you’re looking for. Also, their hours are fairly late - I was able to save a late-night project by running over there and picking up what I needed. My go-to craft store."

"That store was a slight disappointment. Not marked with prices in several areas. Couldn't find what I really needed so will go elsewhere. This store is not the Michael's I'm used too. It's small but the disarray just made it look run down and dirty. Staff was fine. No complaints there but I will never go back. I will try the one on University from now on. I moved 37 miles outside of Huntsville and have always preferred Michael's to Hobby Lobby. I still do but this one? Not so much. Goodbye Hampton Cove! You close your doors, ai will not miss you."

"I can't express how incredibly disappointed and frustrated I am with the service I've received from Michael's. I've been trying to have three movie posters framed since August, and what should have been a simple process has turned into a two-month-long ordeal filled with errors and delays. The first sign of trouble was when I received the framed posters after an excruciating wait. To my shock and dismay, the posters were damaged inside the frames. This mistake alone should have been enough to demonstrate the utter lack of care and attention to detail within Michael's. But the problems didn't stop there. Michael's had to reorder the framing materials twice because they somehow managed to measure incorrectly not once, but twice. These delays extended the process significantly, leaving me without my framed posters long after I had initially expected to have them. To make matters worse, it seems that Michael's is struggling to retain staff. This constant turnover was evident during my multiple visits, and it certainly didn't inspire confidence in their ability to get the job done correctly and in a timely manner. All in all, my experience with Michael's has been nothing short of a complete and utter disappointment. The inability to measure correctly, damaged merchandise, and staff turnover issues have left me frustrated and regretting ever entrusting them with my business. I will be taking my framing needs elsewhere in the future."

"I'm blown away with how bad the store is not picked up and managed.Their stuff everywhere, things are not in their right place, and boxes all over the floor. I've never been in a Michael's this is this horrible. The management here is horrible for having this store like this. I used to work for this company many years ago in Texas. I know for a fact this is not how this store should look like our run."