Banfield Pet Hospital
1581 Niagara Falls Boulevard, Amherst, New York, United States
About the Banfield Pet Hospital
Banfield Pet Hospital in Amherst, New York is a leading veterinary care institution dedicated to providing high-quality medical services for pets. With a team of experienced veterinarians and staff, they offer a wide range of services including routine check-ups, vaccinations, dental care, surgical procedures, and more. Located at 1581 Niagara Falls Boulevard, Banfield Pet Hospital is committed to keeping pets healthy and happy. Their state-of-the-art facilities and compassionate approach make them a trusted choice for pet owners in the United States.
Photos of Banfield Pet Hospital
1581 Niagara Falls Blvd Ste 100, Amherst, NY 14228, United States
Opening hours of Banfield Pet Hospital
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 18:00
Sunday:
Day off
Reviews of Banfield Pet Hospital
"My husband and I have been a part of the Wellness plan for over a decade. When we moved here, we were so glad to have a close location. Unfortunately, it seems they would rather sell you on expensive tests than actually treat your pet. Our cat was throwing up so we brought him in. They wanted to do a test that we could not afford. We brought him to the Orchard Park location and they were able to immediately diagnose him with pancreatitis. We recently brought our dog in for couching and reverse sneezing. They gave her a cough suppressant and suggested a $400 respiratory test. We called multiple times because we knew there was something wrong but they did not seem to care. We took her to the Orchard Park location and they diagnosed her with kennel cough. This is two times that once we said no to the expensive test, they stopped being helpful. They also refused to even attempt to diagnose our pets. Just go to the Orchard Park location."
""I had a disappointing experience at this animal hospital, and I'm leaving this review in the hope that my experience can be helpful to other users. I was a customer at this animal hospital and had received prescriptions for vaccines and medications such as heartworm prevention. I placed an online order for additional heartworm medication, but the hospital refused to share the prescription information twice and did not provide any explanation for the refusal. Their handling of the situation significantly delayed communication between me and the online ordering company, resulting in my pet not receiving heartworm medication for two months. If they had explained the reasons in advance, I could have sought an alternative way to obtain the medication, and there wouldn't have been this gap in my pet's heartworm prevention. Furthermore, when I visited them to inquire about the severity of heartworm infection in pets, they both emphasized its lethality and, paradoxically, avoided taking responsibility by stating that skipping the medication for about a month, due to their failure to provide a prescription, wouldn't have a significant impact on the heartworm infection. I am extremely disappointed with their contradictory explanations. Considering that they are an animal hospital providing health care for pets, I believe they should have handled the situation with more responsibility. It's regrettable because I had many positive experiences with this animal hospital before this incident."
"My comments about this are not a complaint towards the staff - they are wonderful and try to accommodate as best as they can with what they have. My concern is this location has a strong failure to communicate to their clients. Their dropoff service that is considered normal is worrying that you should drop off your pet in the early AM, and not receive a phonecall or regular updates during. It's not only until you call 3+ hours later yourself that you see or hear any activity updates. The front desk at most only has 1 individual to handle lines of clients and check-ins. They are doing what they can (again this isn't towards individual staff). There needs to be dedicated receptionists, and dedicated staff behind the doors for better communication levels across the board. An xray or standard visit should not ever take 4+ hours just to hear back from the facility. This is a lapse in scheduling based on the Practice Manager, and Banfield corporate and how they assign their staff. I am pleading that corporate Banfield truly review their efficiency metrics with their centers and ensure there is enough staffing with more than 1 vet for an entire day. The bottleneck that you put your facilities through is not indicative of a business that respects not only their clients as well as their trained staff. Help your employees so they can better assist their clientele. After my dog's concern is mediated I will need to find another vet after my experiences so far with Banfield in general as a company have not been satisfactory. The staff there are doing the best they can and I appreciate their efforts, but I can easily see when the corporate levels above each facility put handicaps on their employees."
"100% unacceptable service. How do you take in a dog for a simple ear infection at 9AM and think it is ok TO NOT UPDATE THE OWNERS ALL DAY and not answer phone calls!! I am so frustrated and upset. It is 5PM with zero call or text from these people. The other half of this is I was told this appt was for his ear, then we get a text it is for a dental service and not to feed him breakfast. So my dog is sitting at this place STARVING while his owners have no clue what is going on. How is this ok?"
"Great experience. Visiting from Toronto where our dog's prescription food is scarce. Went to Banfield w/the Rx from our home vet and they sold us all the Rx food they had in stock no problem. Very friendly and compassionate."
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