CNY Veterinary Medical Services

"Very unprofessional. Large lack of empathy toward pets and their owners. Both the veterinarians and the staff are deficient in the ability to be respectful, sympathetic and caring. The veterinarians in particular feel the need to speak to pet owners as if they are superior. Large turn around on office staff which as a result leaves pets and their owners lost in the shuffle. Have been with CNY with multiple pets for over a decade. Sad to see such a great place go so bad. Wishing them a lot of luck to hopefully turn themselves around and get their priorities straight that pets are number one, not their pockets!"

"I had come across an awful review of this place on Facebook and I chose to formulate my own opinion of this business. My family, our pets and I are so glad I did. Doctors Amanda and Evan have been nothing but compassionate, understanding, and approachable all along, throughout various checkups and visits, and the technicians are so friendly and kind. I leave here feeling I've made a great choice each time. The front desk is busy, so here or there you're going to leave missing paperwork or a possible medication. To me, that's very small in terms of what some other facilities will do, like overcharging and disregarding your concerns. The staff will always take accountability for the small stuff, so I'm gonna keep coming back for the big stuff. Thank you for being there for us for routine care and emergencies! We couldn't ask for more."

"Friendly, knowledgeable staff and doctors who care about our dogs. Can't say enough about the professional and personal care the doctors show when we visit with our pets. We have been going here for over 12 years. Recently had an emergency appointment for a serious situation and were immediately seen and treated with a positive outcome (thank goodness)."

"Thank you for proving that no one communicates at your facility. I was there at 9:50 am and left around 10:45/11am after being told she will not be seen until about 2. I said I would be with my dog in the waiting room until she got seen because she cannot be in a crate for a long period of time by herself since she will harm herself in crates. Since I was coming in because she was already hurt I did not want to add anymore hurt to her. Which i stated four separate times to your staff members. I was indeed told “so bad news is that drs are in appointment after appointment and have a meeting so she will not be seen until 2pm”. Maybe if you communicate with your employees as much as you will communicate with a review your business would run smoothly, people would understand whats going on, and my time would not of been wasted on horrible service today. You guys used to be such a great clinic. Vets are very essential to our fur babies, you should treat your profession as one seriously and properly. I will not continue to go back and forth with you on this matter any longer, this facility has gone downhill, and I love my fur children too much so I will never bring any of them to this poor excuse of a vet clinic. Do better. I hope you take the time to teach yourself and your employees proper communications skills for your futures."